12 │ Troubleshooting
Problems Possible causes Possible solutions
Mouse pointer
does not move
The mouse
pointer freezes
1. Check the battery level.
• If the mouse uses a
rechargeable battery, make
sure the battery is fully
charged.
• If the battery is exhausted,
replace it with a new one.
2.
• Check if the battery status
light is flashing amber
10 times, indicating the
battery power is low. If the
battery is fully depleted,
the battery status light will
not turn on.
3. Restart your computer.
Left/right buttons
don’t work
No response
when the left
or right mouse
button is pressed
Wireless
connection is lost
Previously paired
mouse no longer
works on the
computer
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