35
questions and answers
Issues Reasons Solutions
Machine cannot
start up
• Check if the door is closed tightly.
• Check if power plug is inserted well.
• Check if water supply tap is opened.
• Check if Start/Pause button is pressed.
• Check if On/Off button is pressed.
Door cannot be
opened
• Machine’s safety protection
design working.
• Disconnect the power.
Heating fault
• NTC is damaged and
heating pipe is aging.
• Can normally wash the clothes.
• Only cannot wash with heating.
• Contact the service centre promptly.
Water leakage
• The connection between
inlet pipe or outlet hose
and tap of machine is not
tight.
• Drain pipe in the room is
blocked.
• Check and fasten water pipes.
• Clean up outlet hose and ask a specialized
person to repair it when necessary.
Water is
overflowed from
the bottom of the
machine
• The inlet pipe is not
connected firmly.
• Outlet hose has water
leakage.
• Fix the inlet pipe.
• Replace the drain hose.
Indicator or
display does not
light
• Power is disconnected.
• PC board has problems.
• Harness has connection
problem.
• Check if the power is shut down and power
plug is connected correctly.
• If not, please call up service line.
Detergent
residues in the
box
• Washing powder
is dampened and
agglomerated.
• Clean and wipe the box.
• Use liquid detergents or change detergent.
Washing effects
are not good
• The clothes are too dirty.
• Insufficient detergent
quantity.
• Select a proper procedure.
• Add the proper detergent quantity according
to the instructions in detergent package.
Abnormal noise
Great vibration
• Check if the fixing (bolts) have been
removed.
• Check if it is installed on solid and level
floor.
• Check if there are any metal articles inside.
• Check if the legs in the machine are
adjusted level.
D8W6D19_IB_2L_RC_190322.indb 35 22/3/2019 4:06 PM
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