21
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
PROBLEM POSSIBLE CAUSE REMEDY
The coffee is not hot
The cups were not preheated. Warm the cups by rinsing them with hot
water (Please note you can use the hot water
function).
The infuser has cooled down because 2/3
minutes have elapsed since the last coffee
was made.
Before making the coffee, warm the infuser by
pressing the
button.
Low coffee temperature is set. In the menu, set a high coffee temperature.
The coffee is thin or
not creamy enough.
The coffee is ground too coarsely. Turn the grinding adjustment knob one
click anticlockwise towards “1” while the
coffee mill is in operation (fig. 10). Continue
one click at a time until coffee delivery is
satisfactory. The effect is only visible after
delivering two coffees (see “Adjusting coffee
mill”, page 12).
The coffee is unsuitable. Use pre-ground coffee for espresso coffee
makers
The coffee is delivered
too slowly or a drop at
a time.
The coffee is ground too finely. Turn the grinding adjustment knob one click
clockwise towards “7” while the coffee mill is
in operation (fig. 10).
Continue one click at a time until coffee
delivery is satisfactory.
The effect is only visible after delivering 2
coffees (see the section: “Adjusting the coffee
mill” on page 12).
Coffee does not come
out of one of the
spouts.
The spouts are blocked. Clean the spouts with a toothpick.
The frothed milk has
large bubbles
The milk is not cold enough or is not semi-
skimmed.
You should ideally use skimmed or semi-
skimmed milk at refrigerator temperature
(about 5°C). If the result is still disappointing,
try another brand of milk.
The milk is not frothed
Cappuccino maker dirty. Clean as described in the section “Cleaning
the cappuccino maker after use” on page 31.
Steam delivery stops
A safety device stops steam delivery after 3
minutes.
Wait, then activate the steam function again.
The appliance does not
come on.
It is not plugged into the mains socket. It is not plugged into the mains socket.
Plug into the mains socket. Place the main switch in the I position (fig. 1).
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