EXPRESS WARRANTY
Dear Customer,
Thank you for purchasing this DEWALT Wet & Dry Vacuum Cleaner which has passed through our extensive
quality assurance processes. Every care has been taken to ensure that it reaches you in perfect condition.
However, in the unlikely event that you should experience a problem, or if you require any assistance please do
not hesitate to contact us.
Smart Marketing Group Pty Ltd (SMG) is an authorised DEWALT Importer and Distributor of DEWALT Wet and
Dry Vacuum Cleaner Models, not including DEWALT Dust Extraction Models, in Australia and New Zealand.
These DEWALT Wet and Dry Vacuum Cleaner Models are imported under license from Alton Industries Ltd
Group (Alton) for DEWALT Industrial Tool Company by SMG. All warranties relating to DEWALT Wet and Dry
Vacuum Cleaner Models only, are covered in Australia and New Zealand by SMG. DEWALT and the DEWALT
Logo are trademarks of the DEWALT Industrial Tool Co., or an affiliate thereof and are used under license by
Alton.
If you have a problem, call customer service; do not return this DEWALT Wet & Dry Vacuum cleaners to
the place of purchase.
CUSTOMER SERVICE
Australia: 1300 660 457
New Zealand: 0800 474 876
Operating times: Monday – Friday
8am - 5pm Australian Eastern Standard Time (AEST)
EXPRESS WARRANTY STATEMENT - DEWALT Wet & Dry Vacuum Cleaners
You are not required to do anything to register your DEWALT Wet & Dry Vacuum Cleaner purchase. Please attach
your purchase receipt to this manual and ensure both are kept safe. We hope you enjoy your new DEWALT Wet
& Dry Vacuum Cleaner, and if you have any problems call customer service on the above phone numbers. Do not
return to place of purchase. Smart Marketing Group Pty Ltd (SMG) warrants that this DEWALT Wet & Dry
Vacuum Cleaners will be free from manufacturing faults or defects for various periods as noted below, all from the
date of purchase, providing original purchase receipt is kept and shown when needed and is subject to the
exclusions and terms and conditions below.
The Warranty Periods;
• The complete Wet & Dry Vacuum Cleaners is covered by a 30 day no risk satisfaction
guarantee, with exclusions as noted in the complete warranty statement.
• The actual DEWALT Product motor and motor housing are covered by a 3 year service
warranty with exclusions noted in the complete warranty statement.
• The actual DEWALT Wet and Dry Vacuum Cleaner poly tub only is covered by a 10 year
service warranty with exclusions noted in the complete warranty statement.
If a warranty fault appears within the warranty period, SMG reserves the right to replace or repair the DEWALT
Wet & Dry Vacuum Cleaner. If the event arises that SMG chooses to replace the Wet & Dry Vacuum Cleaner
during any warranty period, then the warranty period is not extended beyond the original warranty end date as
calculated from the purchase date on the original Tax Receipt or purchase receipt. If the Wet & Dry Vacuum
Cleaner includes various accessories or components, only the defective accessory or component will be replaced
or repaired.
SMG reserves the right to replace defective parts of the DEWALT Wet & Dry Vacuum Cleaner with parts and
components of similar quality, grade and composition where an identical part or component is not available.
DEWALT Wet & Dry Vacuum Cleaners presented for repair may be replaced by refurbished DEWALT Wet & Dry
Vacuum Cleaners of the same type rather than being repaired. Refurbished parts may be used to repair the
DEWALT Wet & Dry Vacuum Cleaners.
What is covered.
• Manufacturing fault or defect.
How to claim under this warranty
• Call customer service, Australia: 1300 660 457 or New Zealand: 0800 474 876
• Ensure you have the following: Original purchase receipt, Model of DEWALT Wet & Dry Vacuum Cleaner,
serial number of DEWALT Wet & Dry Vacuum Cleaner.
• Discuss the issue.
• Customer service will advise which authorised service agent to take the DEWALT Wet & Dry Vacuum
Cleaner to provided the issue is a warranty one.
• Take your DEWALT Wet & Dry Vacuum Cleaner to authorised service agent for repair.
What is not covered, for a full list please read the complete warranty statement.
• Damage or deterioration due to transport.
• Damage caused by negligence, misuse, abuse, accident or incorrect voltage and wattage.
• Any corrosion or rusting.
• Replacement parts due to general wear and tear.
• DEWALT Wet & Dry Vacuum Cleaners with no original purchase receipt.
• DEWALT Wet & Dry Vacuum Cleaners which have been on sold, not original purchaser.
• Damage caused by vacuuming hot ash or hot debris.
• Blockages / damage caused by a build-up of concrete dust, timber debris or other debris due to not
cleaning regularly.
• Loan DEWALT Wet & Dry Vacuum Cleaner whilst servicing is carried out.
• Loss of income due to warranty servicing.
• DEWALT Wet & Dry Vacuum Cleaners purchased outside of, or parallel imported into, Australia, New
Zealand or the South Pacic Islands.
• DEWALT Wet & Dry Vacuum Cleaners purchased from an unauthorized DEWALT reseller, including
on-line trading companies or individuals (e.g. Trading Post, Amazon, eBay etc) that are not authorized
DEWALT resellers in Australia, New Zealand or the South Pacic Islands.
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
service.group@sitro.com.au
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