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SHIPPING
Starting June 1st 2009 Diamond Multimedia will pay for shipping cost from Diamond back to US and Canadian customers
provided the product is indeed under warranty and there is no damage caused by improper installation or modification of
the merchandise. Customers located outside of the United States and Canada or using military addresses (APO,etc) will
be required to pay for return shipping. Average shipping times range from 5 to 10 days, depending on actual shipment
destination. Shipments made outside the US may take longer to deliver.
Diamond Multimedia reserves the right to claim for shipping fees along with service charges for any product that is
returned incomplete or not under warranty. Return Authorization ( RMA ) is required for all warranty return products.
ONE YEAR LIMITED WARRANTY
The warranty described below is extended only to the original buyer and is not transferable.
Diamond warrants to the original purchaser of the hardware product, that the product is free from defects in materials or
workmanship under normal use and service for a period of one (1) year from the date of purchase. All cables and
accessories provided with a Diamond product are warranted to be free from defects in materials or workmanship under
normal use and service for a period of for (90) ninety days from date of purchase.
Diamond’s sole obligation under this warranty shall be, at Diamond’s option, to: (I) repair the defective product or parts; (II)
deliver to customer an equivalent product or part to replace the defective product. When a product or part is replaced or
exchanged, that item becomes the customer’s property and the replaced or exchanged item becomes Diamond’s property.
When a refund or replacement product is given, the defective product becomes Diamond’s property. Replacement parts or
products may be new or include serviceable used parts with at least the same functional equivalence to the original
product. If, at the time of repair, a product is "out of warranty" or within the last ninety (90) days of the warranty period,
Diamond warrants any repair for ninety (90) days. All software provided is subject to the terms of the associated software
end-user license agreement.
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