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Please advise us immediately if a loss or theft of your
hard drive occurs. Thereby a reproduction of the key
can be avoided.
The system does not identify the hard drive.
Please check whether the hard drive was unlocked
by the key enclosed and whether the power switch
is in the correct state. Please check also whether
the USB cable is connected correctly (see chapter:
“Connection to USB 3.0/2.0 port”, p.34).
I cannot write any files on the hard drive.
Please check whether the hard drive was
formatted with the correct file system
for your operating system. The NTFS file
system can only be used by Windows users
(see chapter: “The Correct File System”, p.49).
I lost one or both keys.
Please contact immediately our support:
Telephone: +49/ 345/ 2317353
E-mail: beratung@digittrade.de
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