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Q. How come I can’t see any USB device on the USB Server GUI?
First of all, of course, check and if your USB device has been correctly
connected to the product and powered on.
Another possible reason is that, even though the USB server does
support USB hub, the combination of a Full Speed Hub with a Low
Speed Device (such as mouse, keyboard, etc), is NOT supported by this
product.
Q. OK, I have connected the USB device, now what?
Once a USB device is connected, simply use it the way you use it as if it
is connected to your PC’s USB port. The usage is and should be the
same.
Q. I connected to the device but it doesn’t work?
There are a few things you can check when you run into this problem.
Some USB devices requires device driver to work properly. You should
check and see if the device driver is correctly installed. To do so, simply
connect the USB device to your PC directly via a USB cable and see if
the USB device works. If it does not work, then it wouldn’t work when
connected via USB server either.
USB devices that are in use for a long time might suffer from component
deterioration and hence does not provide USB signal that is strong
enough to interact with our USB Server. Putting a USB hub in between
the USB server and the USB device might help.
Please note that some USB devices are not supported by our USB
server. Please make sure your USB device is listed as supported on our
released document
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