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Q. How come I don’t see the USB hub on the utility?
By the product’s design, USB hub is not considered as a USB device in
the common sense. The reason for this design is that, connecting to the
USB Hub is quite meaningless since it provides no meaningful function
as connecting the device behind the USB hub would, hence we simply
do not show USB hub on the utility. You could still connect to the USB
device behind the USB hub.
Q. What does “Device not supported due to limited bandwidth”
message mean?
You may see this message when attempting to connect MORE THAN 1
USB web cam, audio device or other multimedia device on the same
server.
USB 2.0 device by specification could be transmitting data at 480 Mbps
during operation, though in reality they are usually transmitting at a rate
of 200+ Mbps. Connecting more than of such device would exceed the
available bandwidth provided by this product hence is not allowed.
Q. Oops, I forgot the password. What can I do?
On the product, there is a Reset switch that allows you to reset all
configurations back to the default settings as it was when you purchased
this product. This function resets the password as well. To do this,
simply hold down the Reset button for three seconds and let go.
Supported USB Devices
Q. What USB devices does this product support?
Please contact your vendor for a supported device list if the product
package does not contain one already. Please note that the supported
devices are not limited to those that are on this list. The devices on the
list are those that has been tested and verified to work. Devices
that are not on this list MAY or MAY NOT be supported by this
product.
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