Dimplex Cassington CSN20

Other manuals for Dimplex Cassington CSN20

Installation Instructions16 pages

Questions and Answers

E
Eduardo HopkinsAug 16, 2025
How to increase the flame effect on a Dimplex Cassington CSN20 if it's too low?
- G
  Garrett WallaceAug 16, 2025
  If the flame effect on your Dimplex Stove is too low, increase the flame level by slowly turning Control knob C to the left. If the water level in the sump is more than 40mm, remove the sump and empty it in the sink. Also, clean the Metal Discs with the soft brush supplied, referring to the ‘Maintenance’ section for a step-by-step procedure. The water in the sump may be too high due to the drawer being opened and closed a number of times, water tank removed a number of times, or the fire has been moved. Metal Disc at the base of Sump might be dirty.
J
Joel AbbottAug 19, 2025
What to do if the Dimplex Stove flame effect will not start?
- S
  Scott ScottAug 19, 2025
  If the Dimplex Stove flame effect won't start, ensure the mains plug is correctly connected to the wall socket. Then, press Switch B once for the flame effect. If the 'Low water level' warning LED 'E' is on, fill the water tank. Also, verify that the low voltage connector is properly inserted.
M
Micheal ThomasAug 22, 2025
Why are the main lamps not working on my Dimplex Cassington CSN20 Stove, and there are no flames?
- S
  Susan BrownAug 22, 2025
  If the main lamps aren't working and there are no flames or smoke in your Dimplex Stove, ensure there is water in the tank by following the instructions under Maintenance, ‘Filling the water tank’. Check that the plug is correctly connected to the wall socket and that Switch ‘A’ is in the ‘ON’ ( I ) position. Press switch ‘B’ until you hear one beep for the flame effect.
C
Christopher WarrenAug 25, 2025
What to do if my Dimplex Cassington CSN20 flame effect has too much smoke?
- M
  Megan JohnsonAug 26, 2025
  If your Dimplex Stove's flame effect produces too much smoke, turn the flame effect Control knob C to the right until it is at minimum. Then, slowly turn it to the left, about ¼ of a turn at a time, allowing the flame generator some time to adjust before increasing further.
C
Candice JensenAug 28, 2025
Why does my Dimplex Stove have an unpleasant smell when I use it?
- T
  Teresa AguilarAug 28, 2025
  If you notice an unpleasant smell when using your Dimplex Stove, it may be due to dirty or stale water, or using unfiltered tap water. Clean the unit as described under maintenance and use only filtered tap water.
A
Anthony GainesAug 31, 2025
What to do if there is condensation on the inner glass of my Dimplex Stove?
- G
  guzmansherryAug 31, 2025
  If you notice condensation on the inner glass surfaces of your Dimplex Stove, it may be because the glass surfaces are cold. Open the stove doors slightly until the glass warms up and turn down the flame effect during this process.
N
Nicole SmithSep 3, 2025
Why is the flame effect too low on my Dimplex Cassington CSN20 Stove?
- C
  Christopher MasonSep 3, 2025
  If the flame effect on your Dimplex Stove is too low, first, increase the flame level by slowly turning Control knob C to the left. If the water level in the sump is more than 40mm, remove the sump and empty it in the sink. Also, clean the Metal Discs with the soft brush supplied, following the ‘Maintenance’ procedure.
V
Victor PetersonSep 6, 2025
How to reduce smoke from the Dimplex Cassington CSN20 flame effect?
- T
  Theresa MedinaSep 6, 2025
  If the flame effect in your Dimplex Stove has too much smoke, turn the flame effect Control knob C to the right until it is at minimum. Then, slowly turn it to the left, about ¼ of a turn at a time. Allow the flame generator some time to adjust before increasing it further.
R
Robert JeffersonSep 9, 2025
Why does my Dimplex Stove have an unpleasant smell when used?
- M
  Mikayla RandallSep 9, 2025
  If you notice an unpleasant smell when using your Dimplex Stove, clean the unit as described under maintenance and only use filtered tap water.
M
Matthew CooperSep 12, 2025
What to do if there is condensation on inner glass surfaces of Dimplex Cassington CSN20?
- M
  matthew14Sep 12, 2025
  If there is condensation on the inner glass surfaces of your Dimplex Stove, open the stove doors slightly until the glass warms up. Turn down the flame effect during this process.

Summary

Contact Details

Important Safety Advice

General Stove Information

General information about the stove's operation, design, and environmental considerations.

Electrical Connection and Safety

Details on earthing the appliance and connecting it to the AC supply safely.

Installation and Operation

Manual Controls Overview

Explanation of the stove's manual control knobs and buttons for operation.

Electronic Thermostat Function

How the electronic thermostat controls room temperature and heat output.

Remote Control Operation

Instructions for operating the stove using the remote control.

Battery Information and Disposal

Guidance on installing and disposing of batteries for the remote control.

Thermal Safety Cut-out

Usage Tips

Maintenance Procedures

Changing Lamps

Procedure for identifying and replacing failed lamps in the flame effect.

Filling the Water Tank

Step-by-step guide to refilling the water tank for flame and smoke effect.

Cleaning Instructions

Water Tank and Cap Cleaning

Instructions for cleaning the water tank, cap, and rubber seals.

Sump Assembly Cleaning

Procedure for removing, cleaning, and reassembling the sump assembly.

Air Filter Cleaning

Steps to remove, rinse, and replace the air filter combination.

Recycling Information

After Sales Service

Troubleshooting Guide

Dimplex Cassington CSN20 Specifications

General

Model Number	CSN20
Manufacturer	Dimplex
Type	Electric Stove
Heat Output	2kW
Style	Traditional
Flame Effect	Optiflame
Installation	Freestanding
Thermostat	Yes
Remote Control	Yes
Colour	Black
Fuel Type	Electric
Overheat Protection	Yes
Energy Efficiency Class	A
Power Supply	230V