To Next PageTo Next PageWhy is the flame on my Dimplex Stove not bright or visible?
If the flame is not bright or not visible, the light bulbs may be burnt out, so replace the light bulbs. Also, check wiring connections for loose wiring and replace the light harness if it is defective.
Why does my Dimplex CS3311 Stove heater turn off after a few minutes?
If the heater is turning off after a couple of minutes of operation, it could be due to a build-up of dirt or dust in the heater assembly. Ensure that the exterior intake louvers and firebox cavity are free of dirt and dust. Alternatively, the Heater Assembly may be defective and require replacement.
What to do if the Dimplex CS3311 Stove heater fan turns on but there is no heat?
If the heater fan turns on but the heater lacks heat, there may be loose wiring. Trace the wiring in the unit. Also, the Heater On/Off Switch or the Thermostat could be defective and need to be replaced. In some cases, the Heater Assembly itself might be defective, requiring replacement.
What to do if my Dimplex CS3311 Stove doesn't turn on manually?
If your Dimplex Stove does not turn on manually, check the fuse/breaker panel to ensure there is incoming voltage from the electrical wall socket. Also, check the wiring connections for any loose wiring. If these are not the cause, the On/Off or 3-Position Switch, or the Remote Control Receiver may be defective and need to be replaced. Remember to initialize the Remote Control after replacing the receiver.
Why won't my Dimplex CS3311 turn on with the remote control?
If your Dimplex Stove isn't turning on with the remote control, first initialize the remote control. If that doesn't work, install a new battery into the remote control and reinitialize it if necessary. If problems persist, the Remote Control or Remote Control Receiver may need to be replaced and initialized.
Why does my Dimplex Stove circuit breaker keep tripping?
If the circuit breaker trips or a fuse blows when you turn on your Dimplex Stove, it could be due to a short in the unit's wiring. You can trace the wiring in the unit to check this. Alternatively, the circuit may be overloaded. Additional appliances might be exceeding the current rating of the circuit breaker or fuse. Try plugging the unit into another outlet or install it on a dedicated 15 amp circuit.
Why is light leaking around the log set of my Dimplex CS3311?
If light is leaking around the log set, check the log set for proper fit to ensure it is positioned correctly.
Why is the flame frozen on my Dimplex CS3311?
If the flame is frozen, check the wiring connections for loose wiring. Alternatively, the Flicker motor may be defective and require replacement.
Is it normal for the heating element in my Dimplex Stove to glow red?
Small glowing sections of the heating element are considered normal. However, if larger glowing sections are causing the heater to trip the thermal cutout, unplug the unit, discontinue use, and replace the heater assembly.
Why is my Dimplex CS3311 Stove making excessive noise when the heater is on?
Excessive noise when the heater is on could be due to a dirty blower assembly. Ensure that the exterior intake louvers and firebox cavity are free of dirt and dust. If the problem persists, the Heater Assembly may be defective and require replacement.
General| Model Number | CS3311 |
|---|---|
| Type | Electric Stove |
| Heat Output | 1.5 kW |
| Style | Traditional |
| Finish | Black |
| Fuel Type | Electric |
| Thermostat | Yes |
| Overheat Protection | Yes |
Covers the 3-position switch, heater ON/OFF, and thermostat.
Details using the remote control, battery replacement, and initialization.
Explains how to reset the overheat protection mechanism.
Visual guide showing component layout and numbering for service.
List of available replacement parts with corresponding part numbers.
Procedure for replacing burnt-out light bulbs.
Instructions for replacing the partially reflective glass.
Steps to replace the stove's control switches.
Procedure for replacing the flicker motor and rod components.
Steps to remove and install the remote control receiver.
Procedure for replacing the main heater assembly.
Instructions for replacing the thermal cutout component.
Steps for removing and installing the thermostat.
Instructions for replacing the unit's power cord.
Addresses common problems like circuit breaker trips, unit operation, and flame appearance.
Troubleshoots heater operation, fan issues, and noise problems.
