Dirt Devil EV3420 - Troubleshooting Voice Prompts and Errors; Error Code Solutions

• Please check whether there are foreign objects in the laser sensor, and restart the robot vacuum after cleaning.
• Please check whether the charging area is contaminated, and clean the charging pole pieces.
• Please check whether the battery is installed correctly.
• Please toggle the main switch to “O” rst, then to “I”, and restart.
If the corresponding issues cannot be eliminated by referring to the above solutions,
please contact our customer service personnel via email at service@eproselect.com
• Please turn on the main switch
16
TROUBLESHOOTING
VOICE PROMPTS
SOLUTION
ERROR 1: “The battery is abnormal.
Please refer to the manual or app”
ERROR 5: “The rolling brush is abnormal.
Please refer to the manual or app”
ERROR 6: “The laser sensor is abnormal.
Please refer to the manual or app”
ERROR 7: “The charging is abnormal.
Please clean the charging contact area”
ERROR 8: “The robot vacuum is abnormal.
Please shut down and restart”
ERROR 9: “The operation is abnormal.
Please check whether the rocker switch
is turned on”
• Please open the battery compartment and check whether the battery is properly connected, and restart the machine.
• The battery temperature is too high or too low. Wait until the battery temperature becomes normal (0-40° C /32° 104°F) before operation.
• Please check whether there are foreign objects stuck in the wheels, and restart the machine.
• Please check whether there are foreign objects stuck in the side brush, and restart the machine.
• Please check whether there are foreign objects stuck in the fan port, and restart the machine.
• Please clean the dust bin and lter, and restart the machine.
• Please remove the rolling brush and clean the rolling brush, the connection part of the rolling brush,
the rolling brush cover and the dust suction port. Please restart the robot vacuum after cleaning.
ERROR 2: “The wheel module is abnormal.
Please refer to the manual or app”
ERROR 3:“The side brushing module
is abnormal. Please refer to the manual
or app.
ERROR 4: “The fan is abnormal.
Please refer to the manual or app”