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WARRANTY AND REPAIR INFORMATION
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TROUBLESHOOTING GUIDE
- Any electrical conductors will affect the range,
such as cars, chain-link dog runs, metal
buildings, radio towers. For best results, operate
away from these structures.
4. My collars are not holding a charge.
- The charging port must be clean prior to
charging, clean the dirt out with a cotton swab
and some rubbing alcohol. If the dog is in salt-
water, be sure to rinse the receiver and charging
port with clean water.
- Your batteries may need to be replaced. You can
replace them yourself by ordering the parts from
Dogtra. This is the only time you should open
the unit, any other unauthorized servicing of the
unit voids your limited lifetime warranty.
One-Year / Two-Year Limited Warranty
Dogtra-Europe provides the original purchaser with a 2-YEAR LIMITED
WARRANTY for the products sold by Dogtra-Europe and its authorized
distributors/retailers. The warranty begins from the date of the original purchase.
The replaceable batteries of YS100, iQ No Bark Collar and iQ CLiQ are not
covered by Warranty.
* The cost of shipping products under warranty back to Dogtra-Europe is the
customer’s responsibility. Dogtra-Europe will provide/pay (via regular
ground service) the shipping cost back to the customer. Any expedited
shipping service will be at the customer’s expense.
If a repair is not covered by warranty, the cost of Parts, Accessories, Labor
fees, and Shipping fees incurred are the customer’s responsibility. Labor fees
will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
A proof of purchase is required to initiate repair work under warranty. We
strongly recommend keeping the original receipt.
Not Covered Under Warranty
Dogtra-Europe DOES NOT cover the cost of repairs and replacements due
to misuse by the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters of the 175NCP,
180NCP, 200NCP, 400NCP, 410NCP Series, and iQ Pet Series, and the
Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be
covered. All replacement costs for either the transmitter or receiver will be
the owner’s responsibility.
The warranty does not cover failure resulting from damage, abuse or loss of
parts. The warranty is void if the unit has been altered or an unauthorized
person has damaged the unit while attempting repair work.
Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace the batteries, any damage
to the unit during the change-out by the owner will void the warranty.
The removal of serial numbers from any Dogtra products will void the
warranty.
Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
WARRANTY AND REPAIR INFORMATION
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