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3. GETTING SERVICE How do you get service?
Please read the following Warranty Procedure:
In order to obtain the benefits of this Warranty, the owner has the following three
options during the applicable Warranty Coverage Period:
1. Preferred option: Have a Dometic authorized Servicing Dealer perform the work
needed. The customer needs to contact Dometic Tech Support 800-730-4082,
marinesupport@dometic.com for a recommendation as to the closest authorized
Servicing Dealer. If the customer already knows of an authorized Servicing Dealer,
the Servicing Dealer should be contacted directly.
2. Second option: If the customer contacts the Dometic Customer Service
Department for an authorized Servicing Dealer and there are none in the particular
area, Dometic may authorize the use of a local Servicing Dealer, in which event
Dometic will work with the local Servicing Dealer to assist in any way possible.
3. Third option: The customer may send the Dometic product back to the factory
to have the repair work done. Dometic will make every effort to return the
equipment to the customer within a three-week time period. If the claim
represents a valid warranty issue, Dometic will pay the freight both ways.
Dometic prefers option one first, option two second, and option three only if
option one or two are not available.
Refer to the Dometic Tech Support section below for contact information.
Any Dometic product returned in the manner described above will be examined by
the Servicing Dealer and/or by Dometic. If it is found that the returned item was
defective in material or workmanship at the time of sale, the Servicing Dealer will
contact Dometic for Warranty coverage. Dometic shall, at Dometic’s sole option,
repair or replace the Dometic product, or refund the original purchase price. If
Dometic determines that repairs to the Dometic product are to be made, then only
authorized Dometic parts will be used.
Dometic does not authorize any person or company to create any Warranty
obligations or liability on its behalf.
No action to enforce this Warranty shall be commenced later than ninety (90) days
after the expiration of the applicable Warranty Coverage Period as set out within
Section 4 COVERAGE PERIOD. Claims must be submitted in writing to the Dometic
Marine Division Warranty Department.
4. COVERAGE PERIOD What is the Warranty Coverage Period?
Dometic warrants its products for a period of two years from the date of original
retail purchase. For Dometic products used commercially or in any rental or other
income producing activity, Dometic warrants its products for a period of one year
from the date of original retail purchase.
We will provide replacement product without charge for any Dometic product covered
by this warranty, which is returned (freight prepaid) within the warranty period to
the dealer from whom such products were purchased, or to us at the appropriate
address. In any such case, Dometic products found to be defective and covered
by this warranty from the date of original purchase will be replaced or repaired at
Dometic’ option, and returned to the customer.
Dometic’ sole responsibility under this warranty is limited to the repair or replacement
of product which is, in Dometic’ opinion, defective. Dometic is not responsible for
charges connected with the removal of such product or reinstallation of replacement
or repaired parts.
Phone: 800-730-4082
Email: marinesupport@dometic.com
Dometic Tech Support
NOTE: The above Limited Warranty supersedes all previous versions and is a reproduced extract from Dometic publication:
L-4940. Form No. 340124 05/18 REV B. Effective 01/01/2024.
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