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• Should you need to reboot the phone, press and hold the
Power button and the Volume up key simultaneously for more than 8
seconds to reboot it. After the reboot, the phone will restart
automatically.
Reset the phone
IMPORTANT!
Resetting the phone means that most information, such as downloaded
and installed applications, accounts, system and application data and
settings, will be erased. Be sure to backup any data and files you want to
keep before you perform the reset. A backup is a safety copy of
information. Carefully read all the text below before you start.
The reason to perform a factory reset (Erase all data (factory reset)) might
be a persistent problem that is impossible to solve or if you want to pass
the phone to someone else.
Note! Everything added to the phone since you got it will be erased!
Exceptions
• Everything saved on an SD card if you have one installed (see Insert
SIM card and memory card, p.3 and External memory, p.44).
• Applications and data by Google
™
— if backup is enabled, see Backup,
p.40.
• Information you have stored in any cloud storages (or on a computer,
see Connect the phone to a computer, p.38).
IMPORTANT!
Remember the Google account your phone last logged in to. During a
reset Google's anti-theft mechanism requires you to enter the Google
account your phone last logged in to on the startup navigation screen for
identity authentication. Your phone can properly power on only after the
identity authentication passes.
Reset the phone
1. From the Home screen, tap Set Advanced settings Sys-
tem Reset options:
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