What to do if my Douwe Egberts Cafitesse Excellence is leaking water?
If water leaks from the hot water outlet or a product outlet of your Douwe Egberts Coffee Maker, it's likely that scale particles are blocking the outlet valve, preventing it from closing completely. Perform the "Flush" program. Contact service if the problem persists.
What to do if my Douwe Egberts Cafitesse Excellence shows a cooling error?
If your Douwe Egberts Coffee Maker displays a cooling error, check the ventilation and the ambient temperature of the dispenser. Clean the condensate grid if necessary. Press the LOCK/Clear-Error switch. Contact service if the error remains.
Why is my Douwe Egberts Cafitesse Excellence drink delivery blocked due to energy saving mode?
The drink delivery may be blocked because the energy saving mode is activated. This mode will end automatically at the set time. Alternatively, you can press a drink button to increase the boiler temperature and dispense the drink as soon as the correct temperature is reached. The energy saving mode will become active again 10 minutes after the boiler was heated up or the last drink was dispensed.
What to do if my Douwe Egberts Cafitesse Excellence Coffee Maker shows a water system error?
If your Douwe Egberts Coffee Maker displays a water system error, check if the water supply line to the dispenser is blocked and ensure the water tap is fully open. Then, press the LOCK/Clear-Error switch. If the error persists, contact service.
What to do if my Douwe Egberts Coffee Maker is not responding?
If your Douwe Egberts Coffee Maker does not respond to pressing a button or using the strength slider, a software jam may have occurred. Reset the dispenser by disconnecting the power supply and connecting it again after 5 seconds. Contact service if the problem persists.
What to do if my Douwe Egberts Cafitesse Excellence mixing bowls are not detected?
If the mixing bowls are not detected in your Douwe Egberts Coffee Maker, check if both mixing bowls are correctly in place. Contact service if the error remains.
Why is my Douwe Egberts Cafitesse Excellence Coffee Maker drink delivery blocked by the LOCK/Clear-Error button?
If the drink delivery of your Douwe Egberts Coffee Maker is blocked because the LOCK/Clear-Error button on the dispenser was pressed, press the LOCK/Clear-Error button again to unlock the dispenser. Alternatively, insert the USB release key into the USB port on the dispenser for temporary enable (option).
How to replace the water filter on my Douwe Egberts Cafitesse Excellence Coffee Maker?
Contact service to replace the water filter of your Douwe Egberts Coffee Maker.
Why won't my Douwe Egberts Coffee Maker dispense, saying the water is not hot enough?
The drink delivery of your Douwe Egberts Coffee Maker is blocked until the water in the boiler reaches the correct temperature.
What to do if my Douwe Egberts Cafitesse Excellence Coffee Maker says the product pack is empty?
If your Douwe Egberts Coffee Maker indicates that the product pack is empty, incorrectly positioned, or not present: * Replace the empty product pack. * Check whether the product pack is inserted correctly. * Insert a product pack. Call the operator when the number is shown on the display.
General information about the Cafitesse Excellence dispenser and its capabilities.
Crucial information regarding installation, operation, and responsibility for the dispenser.
Explanation of symbols and their meanings to ensure safe operation and prevent damage.
Essential safety guidelines for operating the dispenser, including electrical and hot liquid hazards.
Guidelines for safely storing and transporting the dispenser, including protection against frost.
Procedures and conditions for correct and safe installation of the dispenser.
Instructions to comply with food safety regulations and HACCP standards for hygiene.
Requirements for training new staff on operation, safety, and hygiene aspects.
Identification and labeling of the main external parts of the dispenser.
Overview of the dispenser's control interface, buttons, and display elements.
Explanation of various icons and messages shown on the dispenser's display during operation.
Instructions for placing, checking, and handling product packs for optimal performance.
Guidance on correctly positioning cups or pots under the dispenser outlets for drink delivery.
Steps for dispensing drinks, including portioned and continuous delivery options.
How to use preselection features like COLD, VOLUME, and STRENGTH for customized drinks.
How to lock or unlock the dispenser to control drink dispensing, including temporary enable.
Procedures for safely switching the dispenser off for long periods and switching it back on.
Information on available cleaning programs and their importance for hygiene.
Daily recommended cleaning of the dispenser's external surfaces.
Instructions for performing a flush cycle to clean drink outlets and internal components.
Detailed steps for running the comprehensive Clean & Flush program for hygiene.
Steps to enter the operator mode using the USB key.
Explanation of buttons and navigation for operator mode.
Accessing and reading drink dispensing counters, including total drinks and subtotals.
Adjusting drink volumes for different cup sizes (small, medium, large).
Modifying the strength of dispensed drinks.
Setting the dispenser's current date and time accurately.
Scheduling weekdays for automatic cleaning and flushing programs.
Guidelines for selecting optimal cleaning days based on dispenser type and requirements.
Configuring power-saving modes to reduce energy consumption during idle periods.
Automatic adjustment of ECO mode timings based on dispenser usage patterns.
Manually activating or deactivating the energy-saving mode.
Setting the specific start and end times for the ECO mode.
Adjusting the boiler temperature for optimal ECO mode performance.
Setting up operator and service phone numbers for alerts and support.
Controlling the visibility of phone numbers on the display.
Entering and modifying operator and service phone numbers.
Listing of available dispenser models and their feature sets.
Detailed measurements for height, width, and depth of the dispenser.
Information on the empty and filled weight of the dispenser unit.
Maximum height for cups and pots to fit under dispensing outlets.
Details on the size and type of ingredient packs the dispenser can accommodate.
Specifications for the dispenser's drink output rate and boiler volume.
Details on water supply line size and connection type.
Dynamic and static pressure requirements for optimal water supply.
Information on hot water connection method and cooling unit specifications.
Details on the type and quantity of refrigerant used in the unit.
Power requirements, voltage, amperage, and plug type.
Recommended ambient temperature range and acoustic emission levels.
Information on certifications and directives the dispenser adheres to.
General| Type | Coffee Maker |
|---|---|
| Model | Cafitesse Excellence |
| Cleaning | Automatic Cleaning Program |
| Voltage | 220-240V |
| Power Supply | Electric |
| Recommended Use | Office or Commercial Use |
| Water Supply | Connected to water line |
| Beverages | Coffee, Hot Water |
| Material | Stainless Steel |
| Color | Black |
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