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2. Device doesn’t take charge.
• Charge your tablet for at least 30 minutes before restarting.
• Check that the cable is securely connected to the charger and to your tablet.
• Try another outlet or compatible charger.
3. Error message appears during operation.
• If an error message appears, uninstall the app and then reinstall it. Or update the
app to the latest version.
• Reset it to factory settings.
4. Device can’t be detected by a PC.
• Make sure your device is in “ON” status.
• Try with another USB cable.
• Connect your device to a different port on your PC.
5. Device can’t be connected with Wifi.
• Make sure your turn Wifi to "ON" status.
• Unplug the Wifi router, wait for 2 minutes and plug to connect again.
• Make sure you input the correct password by selecting "show password" when
you input it.
• Check and make sure there is no filtering setting or device connection limit in your
router setting.
• Forget original Wifi connection, reset the Wifi router, and connect again.
6. Insufficient storage available.
• Delete applications you don't use often to spare some space.
• Clean caches in your device regularly. Tap "Settings" → "Apps & notifications" →
"SEE ALL XX APPS". Tap on an app, then tap "Storage & cache".
Choose "CLEAR STORAGE" or "CLEAR CACHE".
• Install a third-party system cleaner.
• Factory reset your tablet to clear all data.
• Insert a microSD card to expand its memory.
English
CONTACT US
For any inquiries with Dragon Touch products, please feel free to contact us, we will
respond within 24 hours.
Email: cs@dragontouch.com
Tel: 888-811-1140 (US) Mon-Fri (except holiday) 9am-5pm (EST)
Official website: www.dragontouch.com
Google, Android, Google Play, YouTube and other marks are trademarks of
Google LLC.
The microSD, microSDHC, microSDXC and SD marks and logos are trademarks of
SD-3C, LLC.
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