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FAQ
Problem Type Solution
Robot cannot connect to Wi-Fi
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the Mi Home/
Xiaomi Home app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Mi Home/Xiaomi Home app is
enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform
scheduled cleaning
The robothaslowbattery.Scheduledcleaningwillnotstartunlesstherobothasbeenrechargedintime.
Does leaving the robot on the
base consume power if it is
already fully charged?
Leaving the robot on the base after it's fully charged consumes very little electricity and helps maintain optimal
battery performance.
No water comes out of the
mopping module, or only a
little bit comes out
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the blowhole on the top of the water tank.
Robot doesn't resume cleaning
after charging
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the base.
FAQ
Problem Type Solution
Robot returns to the base without
performing auto-empty tasks
If you manually press the dock button to recharge the robot, or move it back to the base, and if the cleaning
area is less than 3 square meters, the robot will not perform tasks. DND mode prevents prevents the robot
from performing auto-empty tasks.
The dust collection bag is full
Check whether the dust collection bag is full. If so, replace it with a new one. It is recommended to replace
the bag every 6-8 weeks. If not, check whether the dust intake or air duct at the bottom of the base is
blocked. Remove any blockage before use.
The auto-empty duration can be
unacceptably long sometimes
When the robot has been performing auto-empty tasks for a period of time, or when the air duct does not
function smoothly, the auto-empty duration will be extended to prevent blockage.
The upper cover of base fails to be closed Check whether a dust collection bag is installed. If not, install one.
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