14
Problem Possible cause Solution
cleaner does not work
Low battery Charge battery
No suction Clean air path
Weak suction
Dust cup and HEPA are
dirty
Cleaning cup and HEPA
Nozzle jamed Clean nozzle
At starting,the first
lamp lights up in red
Battery error Contact dreame for service
At starting,the first
lamp blinks in red
Wrong charger Use right charger
On startup, the first
light ashes
Wrong adapter Please select the original
adapter
Failure on battery
charging
Poor charger connection Make sure of good connection
Connection is good,but
still not working
Contact dreame for service
If none of the measures solved the problem you experience with the product,please contact
dreame customer service for assistance.
Troubleshooting