Drive 15019 - Product Limited Warranty; Warranty Coverage and Claim Process

This warranty is extended only to the original purchaser/user of our products.
This warranty gives you specic legal rights and you may also have other legal rights which vary from state to state.
Drive warrants the mattress and cover when purchased new and unused to be free from defects in materials,
workmanship, and assembly for the following time periods:
PRODUCT ITEM # FOAM COVER
Therapeutic 5 Zone Support Mattress 15019 3 Years 1 Year
If within such warranty period any such product shall be proven to be defective, such product shall be repaired or
replaced with new or refurbished product components, or a refund corresponding to the proper service time shall
be offered, at Drive’s option. This warranty does not include any labor or shipping charges incurred in replacement
part installation or repair of any such product. Moreover, the warranty period of the repaired or replaced product shall
terminate with the termination of the warranty period for the original product component.
For warranty service, please contact the dealer from whom you purchased your Drive product. In the event you do not
receive satisfactory warranty service, please write directly to Drive at the address on the back cover. Provide the dealer’s
name, address, model number, and the date of purchase, indicate nature of the defect and, if the product is serialized,
indicate the serial number.
Drive Corporation will issue a return authorization. The defective unit or parts shall be cleaned using disinfectant prior
to return and must be returned for warranty inspection using the serial number, when applicable, as identication within
thirty days of return authorization date. DO NOT return products to our factory without our prior consent. C.O.D. shipments
will be refused; please prepay shipping charges. LIMITATIONS AND EXCLUSIONS: THE FOREGOING WARRANTY
SHALL NOT APPLY TO SERIAL NUMBERED PRODUCTS IF THE SERIAL NUMBER HAS BEEN REMOVED OR DEFACED;
PRODUCTS SUBJECTED TO NEGLIGENCE, ACCIDENT, IMPROPER OPERATION, MAINTENANCE OR STORAGE;
DAMAGE CAUSED BY ANY EVENTS OUTSIDE THE CONTROL OF DRIVE INCLUDING, BUT NOT LIMITED TO: DAMAGE
FROM CARELESSNESS, ACCIDENTAL DAMAGE, DAMAGE FROM SHARP OBJECTS, TEARS, NEGLIGENCE (WHETHER
WILFUL OR NOT), TAMPERING, DAMAGE FROM FIRE, DAMAGE OCCURRING IN TRANSIT AFTER DELIVERY BY
DRIVE OR EXCESSIVE WEAR AND TEAR, INCLUDING BUT NOT LIMITED TO THE FAILURE TO FOLLOW CLEANING
INSTRUCTIONS, USE OF INAPPROPRIATE CLEANING COMPOUNDS AND FAILURE TO ENSURE THAT ANY PRODUCT
IS THOROUGHLY DRIED BEFORE TURNING OR FLIPPING IT OVER; DAMAGE RESULTING FROM CONTAMINATION
FOLLOWING DAMAGE TO THE COVER AND FAILURE TO REPLACE IT, CONTAMINATION DUE TO INCORRECT
STORAGE OR FAILURE TO INSPECT THE INTERIOR OF THE MATTRESS AS STATED HEREIN, OR DAMAGE DUE TO
UNUSUAL CONTAMINATION OR INFECTION, SPILLAGE OR STAINING, OR USE OF ABRASIVE, CORROSIVE OR ANY
SUCH SIMILAR DAMAGING SUBSTANCE; DAMAGE DUE TO UNDERTAKING ANY ACTION OR PROCEDURE USING
THE PRODUCT OUTSIDE ITS NORMAL AND INTENDED USE; DAMAGE RESULTING FROM FAILURE TO REPLACE
DAMAGED PARTS PROMPTLY OR DAMAGE DUE TO INTERIOR PARTS BEING USED WITHOUT THE COVER, BEING
USED WITH A DAMAGED COVER, OR WITH THE COVER BEING INCORRECTLY FITTED; DAMAGE WHEN ANY PARTS
OF THE MATTRESS ARE USED AS PART OF, OR IN CONJUNCTION WITH, ANY OTHER PRODUCT OR PIECE OF
EQUIPMENT EXCEPT AS SPECIFICALLY PROVIDED FOR BY DRIVE; DAMAGE NOT PROVEN TO THE SATISFACTION
OF DRIVE TO BE DUE TO DEFECTIVE MATERIALS, WORKMANSHIP OR ASSEMBLY; OR PRODUCTS MODIFIED
WITHOUT DRIVE’S EXPRESS WRITTEN CONSENT INCLUDING, BUT NOT LIMITED TO MODIFICATION THROUGH THE
USE OF UNAUTHORIZED PARTS OR ATTACHMENTS OR PRODUCTS DAMAGED BY REASON OF REPAIRS MADE
TO ANY COMPONENT WITHOUT THE SPECIFIC CONSENT OF DRIVE . IT IS A CONDITION OF THIS WARRANTY
THAT THE FOLLOWING IS COMPLIED WITH:THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF
ANY OTHER EXPRESS WARRANTIES WHATSOEVER, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THE SOLE REMEDY FOR
VIOLATIONS OF ANY WARRANTY WHATSOEVER, SHALL BE LIMITED TO REPAIR, REPLACEMENT, OR REFUND OF
THE DEFECTIVE PRODUCT PURSUANT TO THE TERMS CONTAINED HEREIN. THE APPLICATION OF ANY IMPLIED
WARRANTY WHATSOEVER SHALL NOT EXTEND BEYOND THE DURATION OF THE EXPRESS WARRANTY PROVIDED
HEREIN. DRIVE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER AND
DISCLAIMS ANY LIABILITY BEYOND THE INITIAL PURCHASE PRICE OF THE MATTRESS. THIS WARRANTY SHALL BE
EXTENDED TO COMPLY WITH STATE/PROVINCIAL LAWS AND REQUIREMENTS.
4 Limited Warranty
PLEASE NOTE: THE WARRANTY BELOW HAS BEEN DRAFTED TO COMPLY WITH
FEDERAL LAW APPLICABLE TO PRODUCTS MANUFACTURED AFTER JULY 4, 1975.
i