Page 9For technical questions, please call 1-888-866-5797.Item 63407
Problem Cause Solution
Motor runs, but water
is not pumping
1. Improper priming.
2. Air leakage.
3. Vertical lift too high.
4. Water level below suction inlet
of foot valve.
5. Frozen pipes.
6. Foot valve in dirt or sand.
7. Foot/check valve clogged.
8. Pressure switch is set too low.
1. Prime the pump by pouring clean
water into the Priming Inlet.
2. Check all pipes and joints in the suction
line for air leakage using soapy water.
3. Reduce vertical lift to within specifications.
See Installation on page 5
4. Lower suction line into water
and re-prime. If water is deeper
than Maximum Suction Lift, then a
deep well pump may be needed.
5. Thaw the pipes. Bury pipes below
freeze line/insulate pipes.
6. Raise foot valve to clean water level.
7. Clean or replace foot/check valve.
8. Have the pressure switch
adjusted by qualified technician
(20 PSI Start, 45 PSI Stop).
Pump does
not shut off
1. Pressure switch contacts welded together.
2. Fixture (toilet, faucet, etc.) open or leaking.
3. Impeller is clogged.
4. Tank bladder pressure is too low.
5. Pipeline leakage.
6. Foot/check valve leaks water back to well.
1. Have the pressure switch replaced
by a qualified technician.
2. Close or repair fixture.
3. Clean impeller.
4. Inflate to 23 PSI.
5. Repair pipeline.
6. Replace foot/check valve.
Follow all safety precautions whenever diagnosing or servicing the pump.
Disconnect power supply before service.
Do not disassemble the pump or motor as this will damage the water seals.
All repairs should be performed by a qualified technician.