11
Note: If any of the above remedies fail to correct the problem, please contact
CustomerCare@thesecura.com.
Error code guide
If an error code appears in the LCD READOUT DISPLAY, follow the Instructions in the ERROR
CODE table (below) to correct the problem:
Copyright 2015 - 2018 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
INDUCTION COOKTOP
ERROR
CODE
PROBLEM REMEDY
E0
No cookware is detected,
incompatible cookware is
detected or cookware is not
centered on the COOKWARE
ALIGNMENT GUIDE.
If no cookware is on the cooktop, place cookware
on the top within 1 minute. If incompatible cookware
is detected replace it with proper cookware. If
the cookware is misaligned, move it within the
COOKWARE ALIGNMENT GUIDE. The unit will shut
down automatically after 1 minute if none of these
actions are taken.
E1
Excessive high temperature,
cooking fan malfunction, or
inadequate ventilation for the
cooktop.
Unplug the cord from the electrical outlet. Ensure
proper ventilation by making sure the fan is at least 4”
away from any obstruction. Wait 10 minutes for the
cooktop and cookware to cool down, and then plug it
back into a 120V electrical outlet. Turn the unit back
on and listen for the fan to make sure it is running.
E2
Cooking surface temperature
exceeds 460 degrees F (238
°C) limit and the unit shuts
down automatically.
This is a safety feature to prevent the cooking surface
from overheating. It usually happens while using
POWER Mode, when the cookware bottom is above
460 degrees F (238 °C). Extremely high temperatures
could damage your cookware and cooktop. If E2 error
code happens during frying or sautéing while using
POWER Mode, switch to TEMPERATURE Mode. If
E2 happens while boiling water, unplug the unit from
the electrical outlet, wait 10 minutes for the cooktop
and cookware to cool down and reconnect the cord to
the outlet. Turn the unit back on, listen for the fan to
start and ensure the unit is at least 4” away from any
obstructions.
E3
Voltage input is too high or too
low and the unit shuts down
after 1 minute.
Unplug the cord from the electrical outlet. Verify the
voltage is 110/120V AC with a voltage tester. If not,
switch to a different electrical outlet with the proper
voltage level before operating the unit.
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