11
Error code guide:
If an error code appears in the LED DISPLAY, follow the instructions below according to the error
code displayed to correct the problem:
ERROR
CODE
PROBLEM REMEDY
E0
No cookware is
detected, incompatible
cookware is detected
or cookware is
not centered on
the COOKWARE
ALIGNMENT GUIDE.
If no cookware is on the cooktop, place cookware on the top
within 1 minute. If incompatible cookware is detected, replace
it with proper cookware. If the cookware is misaligned, move it
within the COOKWARE ALIGNMENT GUIDE. The unit will shut
down automatically after 1 minute if none of these actions are
taken.
E1
Excessive high
temperature, cooking
fan malfunction, or
inadequate ventilation
for the cooktop.
Unplug the cord from the electrical outlet. Ensure proper
ventilation by making sure the fan is at least 4” away from any
obstruction. Wait 10 minutes for the cooktop and cookware to
cool down and then plug it back into a 120V electrical outlet.
Turn the unit on and listen for the fan to confi rm it is running.
E2
Cooking surface
temperature exceeds
460 °F (238 °C) limit
and the unit shuts
down automatically.
This is a safety feature to prevent the cooking surface
from overheating. It usually happens while using POWER
MODE, when the cookware bottom is above 460 °F (238 °C).
Extremely high temperatures could damage your cookware
and cooktop. If E2 error code happens during frying or sautéing
while using POWER MODE, switch to TEMPERATURE
MODE. If E2 happens while boiling water, unplug the unit
from the electrical outlet, wait 10 minutes for the cooktop and
cookware to cool down and reconnect the cord to the outlet.
Turn the unit on, listen for the fan to start and ensure the unit is
at least 4” away from any obstructions.
E3
Voltage input is too
high or too low and the
unit shuts down after 1
minute.
Unplug the cord from the electrical outlet. Verify the voltage is
110/120V AC with a voltage tester. If not, switch to a different
electrical outlet with the proper voltage level before operating
the unit.
Note: If any of the above remedies fail to correct the problem, please contact
CustomerCare@thesecura.com.
Copyright 2018 Secura, Inc. - All rights are reserved. www.duxtop.com / www.thesecura.com
INDUCTION COOKTOP
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