Troubleshooting
Review the following possible solutions if you encounter a problem while using your printer.
Problem/Error Message Solution
No display • Ensure the printer is turned on.
• Replace discharged batteries.
Poor Print Quality • Replace discharged batteries.
• Ensure tape cassette is installed properly.
• Clean the print head.
• Replace the tape cassette.
Poor Cutter Performance Clean the cutter blade.
See Caring for Your Labelmaker.
Printing... No action required. Message will disappear
once printing is finished.
Too many lines
Exceeded maximum number of lines allowed Change layout of label or tape size.
Too many characters
Exceeded maximum number of characters in buffer Delete some or all of the buffer text.
Insert Tape Cassette
Tape cassette missing or empty Insert a new tape cassette.
Battery low
Batteries almost discharged Replace batteries or connect DC power adapter.
Tape Jam
Motor is stalled due to tape jam
Remove jammed tape and replace tape cassette.
Too many pages
Exceeded maximum number of pages allowed Change layout of label.
Page not empty
Delete first all content of the page
Tape size too small Change tape size or press Cancel to exit
Box/Background menu
Set Following this message, a fixed-length value is
Fixed-length label is selected and the length displayed which indicates the minimum label
necessary to print the label exceeds the selected length.
length necessary to fit the text. Do one of the
following:
• Adjust the fixed-length label setting
appropriately, or
• Select a narrower font.
If you still need assistance, contact DYMO Customer Support for your country. The Warranty
booklet includes a list of contact numbers for each country.
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