14 Long-Term Care Bed • D100 (Reorder No. 12001)
TROUBLESHOOTING GUIDE
SYMPTOMS POSSIBLE FAULTS POSSIBLE SOLUTIONS
Bed idle when hand pendant
buttons are pressed.
Adjustment may be at the maximum
or minimum position.
Power cord not connected or
damaged.
Hand pendant or actuator connectors
are loose.
Load is too heavy.
Check if other buttons are working.
Ensure the power cable is properly
connected to the electrical socket
and the bed.
Ensure tight connection of all
connectors to control box.
Ensure the load weight is within the
designated capacity. Reduce the
load.
Adjustment via hand pendant or Staff
Control only partially occurs and
stops.
The bed may be overloaded.
The bed may be constrained
from moving.
Actuators connection may be
loose or damaged.
Thermal shut down may have
occurred.
If battery backup is installed,
the battery may be low.
Ensure the load weight is within the
designated capacity. Reduce the
load.
Check for obstructions.
Ensure actuator is properly secured
to the bed.
Wait at least 20 minutes before
trying the functions again. The bed is
intended to be used for 2 min every
20 min.
Plug bed into appropriate power
source.
Bed not responding to hand pendant
or Staff Control.
The lockout function may be en-
gaged.
Cables may be loose.
Thermal shut down may have
occurred.
Ensure that the lockout function is not
engaged on the Staff Control.
Ensure all cables are fully inserted.
Ensure the bed is plugged into
appropriate outlet.
Unplug bed for 60 seconds and
plug back in.
Wait at least 20 minutes before
trying the functions again. The bed is
intended to be used for 2 min every
20 min.
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