What to do if the power is on, and the throttle is down, but the e-Joe EPIK SE Bicycle doesn’t work?
If your e-Joe Bicycle's power is on and the throttle is down, but the bike isn’t working, you should first check the battery to see if it needs to be charged. If that doesn't solve the problem, the fuse might need to be replaced. If the issue persists, the controller or the motor might need to be replaced.
Instructions for handling protective packaging before bicycle assembly.
Guide to unfolding and securing the bike's frame and handlebars.
Details on connecting the main wire harness for electric components.
Guidelines for adjusting the vertical handle stem height safely.
Instructions for setting the optimal seat height for comfortable riding.
How to locate and use the battery access slot for removal or locking.
Information on the battery's power switch and its function.
Details on the location and usage of the USB port for charging devices.
Important safety guidelines for charging and handling the battery.
Explains error codes displayed by the system and their meanings.
Frequently asked questions and answers regarding the bike's operation.
Overview of the general warranty terms and conditions.
Details on specific components and defects covered under warranty.
Warranty coverage for individual bicycle components.
Specific warranty for the lithium-ion battery.
Policy for full replacement within the first 30 days.
Coverage for damages incurred during shipping.
Exclusions and conditions not covered by the warranty policy.
Steps and procedures for seeking warranty service.
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