What to do if my e-Joe EPIK SE Bicycle power and indicator lights are all on, bike works with throttle, but not with pedal assist?
If your e-Joe Bicycle works with the throttle but not with pedal assist, and the power and indicator lights are on, the controller, pedal assist module, or motor may need to be replaced.
What to do if e-Joe EPIK SE power is on but motor not working?
If your e-Joe Bicycle has power but the motor isn't working, try reinstalling the battery or replacing the fuse.
Why is my e-Joe Bicycle driving a shorter distance per recharge?
If your e-Joe Bicycle is running a shorter distance per recharge than expected, check the tire pressures. Also, ensure the battery is fully recharged or have the charger inspected. If the problem continues, consider replacing the battery.
What to do if the power is on with throttle or pedal assist, but the e-Joe Bicycle doesn’t work?
If your e-Joe Bicycle's power is on with throttle or pedal assist, but the e-bike doesn’t work, the controller or motor may need to be replaced.
Why does the green light come on when I plug in my e-Joe EPIK SE Bicycle charger?
If the green light comes on instead of the red light when you plug in your e-Joe Bicycle charger, it means it isn’t charging. First, check to see if the batteries are fully charged. Then, check whether the charger is plugged in properly to both the battery and the outlet. Also, check the voltage of the charger and battery. If there is zero voltage on the charger, then it needs to be replaced. If there is zero voltage from the battery, then check the fuse.
What to do if e-Joe Bicycle works with throttle, but not with pedal assist?
If your e-Joe Bicycle's power is on and it works with the throttle but not with pedal assist, the controller, pedal assist module, or motor might need to be replaced.
What to do if I plug in the e-Joe Bicycle charger to the bike and the outlet, and the green light comes on instead of the red light?
If the green light comes on instead of the red light when you plug in the e-Joe Bicycle charger, it means it is not charging. Check to see if the batteries are fully charged, whether the charger is plugged in properly to both the battery and the outlet, and the voltage of the charger and battery. If there is zero voltage on the charger, then it needs to be replaced. If there is zero voltage from the battery, then check the fuse.
What to do if my e-Joe Bicycle power and indicator lights are all on, bike works with pedal assist, but not with throttle?
If your e-Joe Bicycle works with pedal assist but not with the throttle, and the power and indicator lights are on, the controller, throttle, or motor may need to be replaced.
What to do if my e-Joe EPIK SE switch is turned on, and the bike takes off without using the throttle?
If your e-Joe Bicycle takes off without using the throttle when the switch is turned on, check if the throttle is stuck in the on position. If it is faulty, lubricate or replace the throttle.
What to do if e-Joe Bicycle power is on, and the throttle is twisted, but the bike does not work?
If your e-Joe Bicycle does not work when the power is on and the throttle is twisted, you should: * Check the battery to see if it needs to be charged. * Check if the fuse needs to be replaced. * The controller may need to be replaced. * The motor may need to be replaced.
Instructions for handling protective packaging before bicycle assembly.
Guide to unfolding and securing the bike's frame and handlebars.
Details on connecting the main wire harness for electric components.
Guidelines for adjusting the vertical handle stem height safely.
Instructions for setting the optimal seat height for comfortable riding.
How to locate and use the battery access slot for removal or locking.
Information on the battery's power switch and its function.
Details on the location and usage of the USB port for charging devices.
Important safety guidelines for charging and handling the battery.
Explains error codes displayed by the system and their meanings.
Frequently asked questions and answers regarding the bike's operation.
Overview of the general warranty terms and conditions.
Details on specific components and defects covered under warranty.
Warranty coverage for individual bicycle components.
Specific warranty for the lithium-ion battery.
Policy for full replacement within the first 30 days.
Coverage for damages incurred during shipping.
Exclusions and conditions not covered by the warranty policy.
Steps and procedures for seeking warranty service.
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