Customer/Warranty Service: (866) 446-2864
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Frequently Asked Questions
Q.WhyismyheaterstillrunningafterIhaveturneditoff?
A.Youwillheartheheaterfanrunningafteryouhaveturnedthepoweroff—thisis
to allow the heater to cool down, protecting the unit’s components from
overheating. Please take care to not unplug the heater while is in operation and
whileitisrunningthecool‐downcycle.
Q.CanIusetheheatertoheatmultipleroomsatthesametime?
A. The heatingcapabilitywill depend onyour floor plan, theinsulation factorand
the room size. Ceiling fans will help move heat around in rooms with many large
windowsbutnormallythisisnotnecessary.Placingtheheaterinacentrallocation
willalsohelpmoveheatbetweenrooms.
Q.Willmyheaterworkindampormoistareas?
A. Using the heater in a damp or moist area such as a bathroom, pool room, or
sauna room is effective but not recommended for the heater unless in constant
use.Althoughtheheaterisdesignedtoworkeffectivelywithnaturalhumidity,we
suggestyoukeeptheheaterawayfromareasthata
ccumulatemo
isture.
Q.Willmyheaterworkinareaswithoutinsulation?
A. The heater will work in garages, basements and unfinished rooms. However,
pleasebearinmindthattheeffectivenessofyourheaterdependsonhowwellthe
area is sealed and insulated. As with any heater, the better the walls, floor and
ceiling aresealedandinsulated, themoreheat isabsorbedin
tothe obj
ectsinthe
room.
Q.Whyismyheater’sdisplayshowingonlyalineofdots?
A. The heater goes to a screen saver mode 10 minutes after you finish setting it.
Yourheaterwillactivatetheheatcycleautomaticallywhenthetemperatureofthe
room falls below the temperature youset.Theheater will also pop out of screen
savermode when any button is pressed on the Control Panel. ScreenSavermod
e
doesno
taffectnormaloperation.
Q.CanIusemultipleheatersinanarea?
A.Dependingonthesizeofthearea,youmaywishtousemultipleheaters.Many
heatersmaybeused.Your heaterisratedat 12.5 ampssoeachheatermust plug
intoanindependent15amp,orgreater,circuit.
Q.HowdoestheComfortZone™InfraredHeatersavememoney?
A. The patented quartz heating elements in the ComfortZone produce infrared
heatwaveswhichheatobjectsintheroomquickerthanconventionalradiantheat
waves.Usingthistypeofheatcansaveupto50%onyourheatingbill.
©2008 EarthWise Electronics, Inc
Page 12
The onlymaintenance that is required for the heater is the periodic cleaning of
the heater’s electrostatic filter (located at the back of the unit). This cleaning
should be performed at least once a month, or as dust becomes visible on the
filter,toensureefficientoperationoftheheater.
CleaningtheElectrostaticFilter
1.PowertheheateroffbypressingthePOWERbutton,locatedontheleftside
of the Control Panel. (NOTE: The sound of the heater’s fans will continue
until the heat has been completely vented, thus protecting the unit and
preventing waste by cycling the remaining heat into the room. (NO
TE: DO
NO
T unplug the heater until the soundof the fan has stopped. Doing so may
causedamagetotheunit.)
2.When the heater’s fans have stopped (the heater will become completely
silent),unplugtheheater.
3.Releasetheelectrostaticfilterbypushingthefilterupfrombelow(Figure1
).
4.Removetheelectrostaticfilterbypullingthefilterdownandout(Figure2).
5.Cleanthefilterbyvacuumingthefilteruntilclear.
6.Replace the filter by sliding the top upwards into the spring‐loadedslot on
thebackoftheheater,thengentlypressthebottom
ofthefilterintoplace.
Maintenance Instructions
Figure1
Figure2
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