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Industry Canada (IC)
Radiation Exposure Statement:
This equipment complies with IC RSS-102 radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed and oper-
ated with minimum distance 20cm between the radiator & your body.
3-Year Limited Warranty
ecobee warrants that for a period of three (3) years from the date of purchase
by the consumer (“Customer”), the ecobee Smart Si thermostat (the “Prod-
uct”) shall be free of defects in materials and workmanship under normal use
and service. During the warranty period, ecobee shall, at its option, repair
or replace any defective Products, at no charge. Any replacement and/or
repaired device are warranted for the remainder of the original warranty or
ninety (90) days, whichever is longer.
If the product is defective, call Customer Service at 1-877-932-6233. ecobee
will make the determination whether a replacement product can be sent to
you or whether the product should be returned to the following address:
ecobee Customer Service, 477 Richmond St West, 2nd Floor, Toronto, Ontario,
M5V 3E7, Canada,. In the event of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly from ecobee, contact
the third party contractor from whom the Product was purchased to obtain an
equivalent replacement product, provided the contractor determines that the
returned Product is defective and Customer is otherwise eligible to receive a
replacement product;
(b) contact ecobee directly for service assistance at 1-877-932-6233 and ec-
obee will make the determination whether an advance equivalent replacement
Product can be sent to Customer with return shipping supplies (in which case
a hold shall be put on Customer’s credit card for the value of the replacement
Product until ecobee has received the defective Product). Product should be
returned to the following address: ecobee Customer Service, 477 Richmond St
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