Warranty
1. The seller grants a 24-month warranty on the purchase of an electric
bicycle from the date of purchase or a 12-month warranty for persons
running a business from the date of purchase.
2. The battery warranty is 12 months from the date of purchase.
3. The basis for acknowledging the complaint during the warranty period is
valid and completed with a warranty card with proof of purchase.
Warranty card not filled or partially filled, (without a bicycle model,
battery number, date of sale, stamp) or seller's signature is invalid.
4. The guarantor within the meaning of this charter is the seller.
5. The user undertakes to carry out a review of the purchased Ecobike bike
after driving from 70 to 120 km. The cost of this review is the
responsibility of the user. Failure to do so will void the guarantee for
mechanical components. Confirmation of the performance of the review
is a fiscal document confirming the performance of the service.
6. The warranty provides the purchaser with a free removal by repairing
physical defects (defects in construction, assembly or material defects
occurring during normal operation).
7. The warranty does not cover the replacement of faulty items.
8. Only service points indicated by the Guarantor are eligible for damage
assessment. The rating is determined by the manufacturer, which is the
same for all users of the equipment.
9. The warranty does not apply to: tires, brake pads, brake discs, centered
wheels, components that have been damaged by mechanical shocks or
damages, paint splashes, crankshaft rupture and wear of light bulbs,
natural chain wear, mode lenses, on the basis of an expert opinion, the
defective parts or components are repaired or replaced under the
warranty.
10. User (Buyer) loses his / her warranty rights if:
• use the bike improperly (jumps, acrobatics, driving, etc.)
• damages the equipment mechanically, improperly stores the
equipment,
• does not lubricate and maintain equipment,
• use improper materials or use equipment not in accordance with the
instructions,
• damage equipment due to a random event (eg traffic accident);
• does not have a fiscal document for the bicycle survey (section 5.)
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