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Troubleshooting
Problem: Water leaking from faucet airgap hole.
Cause: Drain side of faucet airgap (3/8” black tub-
ing) plugged, restricted or incorrectly con-
nected to drain point.
Correction: Inspect and eliminate restriction or plug. Check that drain line is
routed properly. Refer to installation instructions for proper drain
connection. See pages 6 & 10.
Problem: Water leaks at push connect fittings
Cause: Tubing not cut square. Correction: Cut tubing square. See pages 14 & 15.
Cause: Tubing not pushed in all the way. Correction: Push tubing in all the way. See pages 14 & 15.
Cause: Tubing nicked. Correction: Remove tube from connection. Remove nicked portion by cutting
tube to shorter length. Reinsert in connection. See pages 14 & 15.
If removing the drain line, leave in place the elbow fitting that it con-
nects to. See page 21.
Cause: Outer tubing surface finish not smooth. Correction: Remove tube from connection. Remove problem area by cutting
tube to shorter length. Reinsert in connection. See pages 14 & 15.
If removing the drain line, leave in place the elbow fitting that it con-
nects to. See page 21.
Need help troubleshooting? Call Toll Free 1-800-693-1138 or visit www.ecopure.com
When you call, please be prepared to provide the model, date code and serial number,
found on the rating decal, located inside the cover.
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