37 EN
No. Malfunction Possible Causes Solutions
1
DEEBOT is not able to connect
to ECOVACS HOME App�
Incorrect home Wi-Fi username or password entered� Enter the correct home Wi-Fi username and password�
DEEBOT is not within range of your home Wi-Fi
signal�
Make sure DEEBOT is within range of your home Wi-Fi signal� Try to
stay as close to the Wi-Fi signal as possible�
DEEBOT is not in the conguration state�
Press the Reset Button to connect DEEBOT to your phone by
Bluetooth� If failed, please press the Reset Button and
to connect
via ECOVACS HOME App�
Incorrect App installed� Please download and install ECOVACS HOME App�
There is no home Wi-Fi on the Wi-Fi list�
1� Check if the Wi-Fi name contains special characters� Please do not
use special characters like !
@#&￥%/\
�
2� Do not use a 5Ghz network�
2 The map is lost�
The map might be lost if you move DEEBOT when
cleaning�
Move DEEBOT to the front of the Station to retrieve the map�
Find the restored map in the Map Management and tap “Use This Map”
to retrieve it� You can lock the map in the ECOVACS HOME App�
If this problem persists after trying the above solutions, please restart
mapping�
3
Unable to create furniture map
on App�
Move DEEBOT when cleaning might cause the map
to be lost�
During cleaning, do not move DEEBOT�
Auto cleaning is not nished� Make sure DEEBOT automatically return to the Station after cleaning�
4
DEEBOT Side Brush drops out
of place during use�
The Side Brush is not properly installed� Make sure the Side Brush clicks into place�
TROUBLESHOOTING
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