Why ECOVACS Vacuum Cleaner Video Manager cannot open or has no screen?
If the Video Manager on your ECOVACS DEEBOT cannot open or has no screen, check the Wi-Fi connection status. DEEBOT must be in an area with good Wi-Fi signal to enable the Video Manager. Due to the network latency, you may not be able to open Video Manager temporarily (try again later). The AIVI Visual Detection Sensor might be blocked (remove the shield).
What to do if ECOVACS Vacuum Cleaner DEEBOT does not start auto-emptying after returning to the Empty Station?
If your ECOVACS DEEBOT isn't auto-emptying after returning to the Empty Station, several factors could be at play. Make sure the Dust Container Lid is closed and the Dust Bag is installed correctly. Avoid manually moving DEEBOT to the Empty Station during cleaning. Note that auto-emptying won't occur if DEEBOT returns to the Auto-Emptying Station while running Video Manager in the App, or if Do Not Disturb mode is enabled in the ECOVACS HOME App. Replace the Dust Bag if it's full, and ensure the Auto-Empty Dust Bin is properly installed. If the Dust Disposal Port on the Auto-Empty Dust Bin is blocked by debris, uninstall the Auto-Empty Dust Bin and clean the debris on the Dust Disposal Port. If none of these resolves the issue, it might indicate a component malfunction, and you should cont...
What to do if ECOVACS Deebot X1 Plus DEEBOT is stuck when cleaning with OZMOTM Pro 3.0 Oscillating Mopping System installed?
If your ECOVACS DEEBOT is stuck when cleaning with the OZMOTM Pro 3.0 Oscillating Mopping System installed, it may have difficulty climbing over obstacles. Please assist DEEBOT if there is a problem.
What to do if ECOVACS Vacuum Cleaner DEEBOT does not respond to the Station instruction?
If your ECOVACS DEEBOT does not respond to the Station instruction, it might be too far away from the Station (if it is beyond the available distance, the ECOVACS HOME App can also be used to operate DEEBOT). DEEBOT and the Station might not be paired (unplug the Station plug and wait for 10 seconds to reinsert the plug; manually push the robot up to the Station, and ensure that the charging pins are correctly connected; then, DEEBOT will start charging, and voice prompt pairing successful).
What to do if ECOVACS Vacuum Cleaner DEEBOT leaks dust or debris while cleaning?
If your ECOVACS DEEBOT leaks dust or debris while cleaning, the Dust Disposal Port might be stuck by debris. Uninstall the Auto-Empty Dust Bin and clear the debris.
Why ECOVACS Vacuum Cleaner has debris in the Dust Container?
The presence of debris in the Dust Container of your ECOVACS DEEBOT could be due to fine particles being absorbed inside the Dust Container through the Dust Bag (clean the Dust Container Lid and inner wall). Also, the Dust Bag might be damaged (check the Dust Bag and replace it).
What to do if ECOVACS Deebot X1 Plus DEEBOT Dual Dual Side Brushes drop out of place during use?
If the Dual Dual Side Brushes on your ECOVACS DEEBOT drop out of place during use, make sure the Dual Dual Side Brushes click into place when installing.
Why is ECOVACS Deebot X1 Plus AIVI Visual Detection Sensor cannot recognize objects?
If your ECOVACS DEEBOT's AIVI Visual Detection Sensor cannot recognize objects, the cleaning area may not be well illuminated (Smart Recognition requires sufficient lighting. Please make sure the areas to be cleaned are well illuminated). The AIVI Visual Detection Sensor lens might be dirty or blocked (clean the lens with a clean soft cloth, and make sure the sensor is not blocked. Avoid using any detergent or cleaning spray while cleaning).
Why is there a delay in remote control of ECOVACS Deebot X1 Plus Vacuum Cleaner?
A delay in remote control of your ECOVACS DEEBOT is likely due to a poor Wi-Fi signal, causing slow video loading. Use DEEBOT in areas with good Wi-Fi signals.
Why ECOVACS Deebot X1 Plus Vacuum Cleaner is not charging?
Your ECOVACS DEEBOT might not be charging because it is not switched ON (switch ON DEEBOT). Also, DEEBOT's Charging Contacts might not be connected to the Station Pins (make sure that the robot’s Charging Contacts have connected to the Station Pins and the AUTO Mode Button flashes; check whether DEEBOT'S Charging Contacts and the Station are dirty and clean these parts). The Station might not be connected to the power supply (make sure the Power Cord is firmly connected to the Station). If the battery is completely discharged, please contact Customer Care for help.
Guide on how to install the dual side brushes on the DEEBOT for initial setup.
Troubleshooting steps for DEEBOT failing to connect to the ECOVACS HOME App.
Resolving issues where the DEEBOT cannot create a furniture map on the App.
Addressing problems with DEEBOT's dual side brushes dropping out during operation.
Troubleshooting no signal issues preventing DEEBOT from returning to the station.
Resolving DEEBOT returning to the station before completing the cleaning cycle.
Diagnosing and fixing issues where the DEEBOT is not charging properly.
Addressing loud running noises experienced by the DEEBOT during cleaning.
Solutions for DEEBOT getting stuck on obstacles or furniture during operation.
Troubleshooting DEEBOT's route disorder, bias, and repeated cleaning patterns.
Resolving problems with the Video Manager not opening or displaying a screen.
Addressing delays experienced in remote control commands for the DEEBOT.
Troubleshooting the AIVI Visual Detection Sensor's inability to recognize objects.
Resolving DEEBOT not initiating auto-emptying after returning to the station.
Fixing issues where the DEEBOT fails to auto-empty the dust bin.
Resolving debris accumulation within the DEEBOT's dust container.
Troubleshooting DEEBOT leaking dust or debris during the cleaning process.
Addressing abnormal noises originating from the Air Freshener.
Fixing DEEBOT's unresponsiveness to instructions from the docking station.
Solutions for DEEBOT's driving wheels being blocked by foreign objects.
Ensuring the OZMO™ Pro 3.0 Oscillating Mopping System is securely installed.
Assisting DEEBOT when it gets stuck while using the mopping system.
General| Shape | Round |
|---|---|
| Product color | Black, Grey |
| Built-in display | No |
| Number of wheels | 2 wheel(s) |
| Dust container type | Dust bag |
| Smartphone remote support | Yes |
| Package type | Box |
| Brush type | Side brush |
| Noise level | 68 dB |
| Navigation type | TrueMapping 2.0 |
| Number of brushes | 2 |
| Number of programs | 3 |
| Water tank capacity | 0.24 L |
| Dust capacity (total) | 0.4 L |
| Base station functions | Charging |
| HEPA filtration system | - |
| Floor surfaces supported | Carpet, Hard floor |
| Charging time | 6.5 h |
| Battery voltage | 14.8 V |
| Battery capacity | 5200 mAh |
| Suction power | 5000 Pa |
Weight and Dimensions| Height | 103.3 mm |
|---|---|
| Diameter | 353 mm |
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