ECOVACS DEEBOT X2 COMBO - Page 38

38EN
No. Malfunction Possible Causes Solutions
5
No signal found� Unable to return
to the Station�
The Station is incorrectly placed�
Please place the Station correctly according to the instructions in the
[Charging DEEBOT] section�
The Station is out of power or manually moved�
Check whether the Station is connected to power supply� Do not
manually move the Station�
DEEBOT does not start cleaning from the Station� It is recommended that DEEBOT start cleaning from the Station�
The charging route is blocked� For example, the
door of the room with the Station is closed�
Keep the charging route clear�
6
DEEBOT returns to the Station
before it has nished cleaning�
The room is so large that DEEBOT needs to return
to recharge�
Please enable Continuous Cleaning� For more details, please follow
the App instruction�
DEEBOT is unable to reach certain areas blocked by
furniture or barriers�
Tidy up the area to be cleaned by putting furniture and small objects in
their proper place�
7 DEEBOT is unable to charge�
DEEBOT is not switched ON� Switch ON DEEBOT�
DEEBOT’s Charging Contacts are not connected to
the Station Pins�
Make sure that the robot’s Charging Contacts have connected to
the Station Pins and
ashes�
Check whether DEEBOT’s Charging Contacts and the Station Pins
are dirty� Please clean these parts according to the instructions in the
[Maintenance] section�
The Station is not connected to the power supply� Make sure the Station is connected to the power�
8
Running is very loud during
cleaning�
Side brush and oating rubber brush are entangled�
Dust bin and lter are blocked�
It is recommended to clean the side brush, oating rubber brush, dust
bin, lter, etc� regularly�
DEEBOT is in Max Mode� Switch to Standard Mode�
9
DEEBOT gets stuck while
working and stops�
DEEBOT is tangled with something on the
floor (electrical wires, curtains, carpet fringing, etc�)�
DEEBOT will try various ways to free itself� If it is unsuccessful,
manually remove the obstacles and restart�
DEEBOT might be stuck under furniture with an
entrance of similar height�
Please set a physical barrier, or set a Virtual Boundary via the
ECOVACS HOME App�
DEEBOT is stuck in a narrow area�
Tidy up the house� Or set a physical barrier� Or set a Virtual Boundary
via the ECOVACS HOME App�