39 EN
No. Malfunction Possible Causes Solutions
10
The following problems appear
when DEEBOT is working:
disordered cleaning route, deviation
from the cleaning route, repeated
cleaning, or missing of small
areas to be cleaned� (If there is
a large area that has not been
cleaned temporarily, DEEBOT will
automatically clean the missing
area� Sometimes DEEBOT will re-
enter a cleaned room, which may
not be a repeated cleaning, but
DEEBOT finding any missing area�)
Objects such as wires and slippers placed on the
ground block the DEEBOT�
Please tidy up the scattered objects on the ground such as wires,
slippers before cleaning� If there is any area missing, DEEBOT will
clean the missing area by itself, please do not interfere (such as
moving DEEBOT or blocking the route)�
It may be that the Driving Wheels slip on the
ground when DEEBOT climbs steps, thresholds
and door bars, thus affecting its judgment of the
whole house environment�
It is recommended to close the door of this area and clean the area
separately� After cleaning, DEEBOT will return to the starting location�
Please rest assured to use�
Work on freshly waxed and polished floors or
smooth tiles, resulting in less friction between the
Driving Wheels and the floor�
Please wait for wax to dry before cleaning�
Due to different home environments, some areas
cannot be cleaned�
Tidy up the home environment to ensure that DEEBOT can enter for
cleaning�
The TrueMapping Distance Sensor is dirty or
blocked by foreign matters�
Wipe the TrueMapping Distance Sensor with a clean soft cloth or
remove foreign matters�
11
Video Manager cannot open or has
no screen�
Wi-Fi connection failed�
Check the Wi-Fi connection status� DEEBOT must be in an area with
good Wi-Fi signal to enable the Video Manager�
Video Manager is not authorized� Please check your consent in the Privacy Policy before using the robot�
Due to the network latency, you may not be able
to open Video Manager temporarily�
Try again later�
The AIVI Camera is blocked� Remove the shield�
12 Delay in remote control�
The Wi-Fi signal is poor, causing the video loading
to be slow�
Use DEEBOT in areas with good Wi-Fi signal�
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