Try to change the channel on your wireless router or access point. Wireless interference will affect
wireless connect.
Try to change the location of your wireless router or access point. Do not put it in a cabinet. Put on
an elevated surface will be better rather than on the floor.
Check the setting on the wireless router or access point whether the wireless connection is denied
by some functions.
Make sure wireless adapter join to correct wireless network and input the correct security key.
I can join the wireless network but fail to access the Internet
Make sure that you are connected to the correct network.
Make sure that the wireless router or access point is physically connected to the Ethernet network.
If the wireless router or access point’s Internet connection is not working please try to restart the
modem, wireless router, access point.
Check that the IP Address, subnet mask, gateway, and DNS settings are correctly entered for the
wireless adapter.
Wireless constant disconnects
On desktops use the rear USB port, these are more stable and reliable when communicating with
USB adapters. Ports in front may be using a different USB controller than the one built-in to the
motherboard/logic board.
Please confirm that the adapter driver version has been updated to the latest version.
I have poor wireless performance
Advise setting Encryption to WPA2-AES to replace WPA-TKIP or WEP.
Adjust the wireless channels.
Check the distance and obstacles between the client and the wireless base station. The clearer the
path the better the performance will be.
Adjust the adapter install location or antenna. And configure it closely with the router.
Disable legacy wireless device connect to the same network.
Please confirm that the adapter driver version has been updated to the latest version.