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Troubleshooting
If you are having trouble with your SHIELD, follow these
steps.
Not powering on
Charge the device using the USB-C cable.
Not charging
Make sure the USB-C power source is switched on and
plugged correctly. The LED indicator will display a slow pulse
when charging.
Ride light doesn’t work
Tail Light may be set Day Flash off or in Carry or Security
modes
Tail light makes loud noise when I move it
Turn off anti-theft alarm and the settings of Auto-armed and
Brake Notification in APP.
SHIELD device doesn’t work normally
Try rebooting the device by tap and hold for 10 seconds. In
rare situation, you have to run out of the battery.
APP can’t pair or connect to Eesens device
The device may have been connected by another phone. Or,
location service (Android) and Bluetooth need to be turned
on. All permissions need to be granted to Eesens APP.
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