Troubleshooting
User Manual Biosen C_line Clinic / GP+
13. Troubleshooting
Before you call the hotline or send the device in for repair, please try to
identify or solve the problem with the help of this section.
Explanation and rectification
HMIC default parameter
have been loaded
Service required, no measurement possible
Service required, no measurement possible
HMIC CRC-Code of
ROM is wrong
System error
Service required, no measurement possible
Service required, no measurement possible
with error number and
without confirmation
Service required, no measurement possible
with error number and
with confirmation
Measurement possible after confirmation
System solution empty or unsuitable
refill fresh system solution
Chip sensor defect or too old
Change chip sensor
Leaky flow system. Exchanger, sample cannula or pump
tube worn out or defect
Control flow system, change exchanger, sample cannula
or pump tube if required
Device was removed from the mains for some hours or days
Chip sensor stabilises. Wait until device
automatically goes into readiness to measure.
Chip sensor has been changed
Chip sensor stabilises. Wait until device
automatically goes into readiness to measure.
Chip sensor defect or too old
Change chip sensor
System solution empty or unsuitable
refill fresh system solution
At measurement start or calibration the device cannot find
any standard micro test tube, or the standard micro test tube
inserted is empty.
Insert standard micro test tube
Replace empty standard micro test tube with a full one
Remove standard micro test tube briefly and insert it
again
After each action start measurement again.