8-10
HOW TO USE YOUR CARAVAN’S EQUIPMENT
Troubleshooting
The heater is equipped with an electronic diagnostic system which will detect fault conditions
ranging from poor gas or d.c. supply to internal heater malfunctions. In the unlikely event of a
failure, the red light on the control panel will flash a number of times, pause and repeat until
switched off. Count the number of flashes and refer to the table below.
Number of
Flashes Fault Remedy
1 No flame detected Check gas supply making sure there is gas in the
bottle and no blockage in the gas line. Ensure
propane is used at temperature below +5ºC. Clear
lockout as described below.
2 Overheat Check the air ducts and vents are not blocked or
restricted. We recommend you wait at least 5 to 10
minutes to allow the heater to cool before clearing
lockout as described below.
3 Low/high supply Minimum operating voltage is 10V, maximum is 15V,
when measured at the heater. Check battery voltage.
If between 10V and 15V, check connections between
heater and battery. Check alternator or external
battery charging. Clear lockout as described below.
4 Combustion air fault Check combustion air inlet flue and exhaust flue for
blockages.
5Other / internal fault Attempt to clear lockout as shown below. If this fails,
contact a Whale Approved Service Centre /
Technician.
Gas Lockouts
Gas lockouts must be cleared by turning the
selector knob from gas on (flame) position to
off position then back to the on position. The
complete sequence of switch movements
must be completed within 2.5 seconds for a
lockout to be successfully cleared. If there is
air in the gas line, e.g. after a gas bottle
change, the space heater may require
several attempts before it lights.
Other Lockouts
If the lockout is caused when the unit is
operated on electric, the lockout can be
cleared by turning the selector knob from
electric 'on' position to 'off' position then back
to the 'on' position. The complete sequence
of switch movements must be completed
within 2.5 seconds for a lockout to be
successfully cleared.
Note: A cycling of the power supply to the
unit will not clear a lockout. Some gas
lockouts, e.g. ignition lockout and combustion
air faults will still permit use of the appliance
in electric only operation.
If the problem persists contact Whale
Support on +44 (0)845 217 2933.
Winterising
When using the heater in winter ensure the
flues are not blocked by snow or fallen leaves
etc. When the Space Heater is not going to
be used for a long period of time, we
recommend that the open end of the
combustion air and exhaust flue are covered
to prevent ingress of leaves etc.
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