4 ELECRAFT
Customer Service Information
Technical Assistance
If you have difficulty with kit construction, operation, or
troubleshooting, we’re here to help. You may be able to save time
by first consulting our web site, www.elecraft.com, or by posting
your question on our e-mail forum, elecraft@mailman.qth.net.
Telephone assistance is available from 9 A.M. to 5 P.M. Pacific
time (weekdays) at 831-662-8345. Via e-mail, use
support@elecraft.com for support and parts@elecraft.com
to
request replacement parts. Please use e-mail when possible; this
gives us a written record of the details of your problem.
Repair Service
If necessary, you may return your completed kit to us for repair.
Contact Elecraft before mailing your kit to obtain current
information on repair fees. (Kits that have been soldered using
acid core solder, water-soluble flux solder, or other corrosive or
conductive fluxes or solvents cannot be accepted for repair.)
The following information should be provided to expedite repair:
your name, address, and phone number; your e-mail address (if
applicable); and a complete description of the problem.
Shipping: First, seal the unit in a plastic bag to protect the finish
from dust and abrasion. Use a sturdy packing carton with 3" or
more of foam or shredded paper on all sides. Seal the package with
reinforced tape. (Neither Elecraft nor the carrier will accept
liability for damage due to improper packaging.) Cover the "to"
address label with clear tape so it will be weatherproof. Finally,
call or send e-mail to obtain the proper shipping address.
Elecraft’s 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase.
Before requesting warranty service, you should complete the
assembly, carefully following all instructions in the manual.
What is covered: During the first year after date of purchase,
Elecraft will replace defective parts free of charge (post-paid). We
will also correct any malfunction caused by defective parts and
materials. You must send the unit at your expense to Elecraft, but we
will pay return shipping.
What is not covered: This warranty does not cover correction of
assembly errors or misalignment; repair of damage caused by misuse,
negligence, or builder modifications; or any performance
malfunctions involving non-Elecraft accessory equipment. The use of
acid-core solder, water-soluble flux solder, or any corrosive or
conductive flux or solvent will void this warranty in its entirety. Also
not covered is reimbursement for loss of use, inconvenience,
customer assembly or alignment time, or cost of unauthorized
service.
Limitation of incidental or consequential damages: This
warranty does not extend to non-Elecraft equipment or components
used in conjunction with our products. Any such repair or
replacement is the responsibility of the customer. Elecraft will not be
liable for any special, indirect, incidental or consequential damages,
including but not limited to any loss of business or profits.
To Next Page
Loading...
