4 ELECRAFT
Customer Service Information
Technical Assistance
If you have difficulty with kit construction, operation, or
troubleshooting, we’re here to help. You may be able to save time by
first consulting our web site, www.elecraft.com
, or by posting your
question on the Elecraft e-mail forum, elecraft@mailman.qth.net
.
Telephone assistance is available from 9 A.M. to 5 P.M. Pacific time
(weekdays only) at 831-662-8345. You can also send e-mail to
support@elecraft.com
. Please use e-mail, rather than call, when
possible since this gives us a written record of the details of your
problem.
Repair Service
If necessary, you may return your completed kit to us for repair.
Contact Elecraft before mailing your kit to obtain the repair
shipping address, as well as information on repair fees. (Kits that
have been soldered using acid core solder, water-soluble flux solder,
or other corrosive or conductive fluxes or solvents cannot be
accepted for repair–see Warranty.)
The following information should be provided to expedite repair:
your name, address, and phone number; your e-mail address (if
applicable); and a complete description of the problem.
Shipping: First, seal the unit in a plastic bag to protect the finish
from dust and abrasion. Use a sturdy packing carton with 3" or more
of foam or shredded paper on all sides. Seal the package with
reinforced tape. (Neither Elecraft nor the carrier will accept liability
for damage due to improper packaging.) Cover the "to" address label
with clear tape.
Elecraft’s 1-Year Limited Warranty
This warranty is effective as of the date of first consumer purchase.
Before requesting warranty service, you should complete the assembly,
carefully following all instructions in the manual.
What is covered: During the first year after date of purchase, Elecraft
will replace defective parts free of charge (post-paid). We will also
correct any malfunction caused by defective parts and materials. You
must send the unit at your expense to Elecraft, but we will pay return
shipping.
What is not covered: This warranty does not cover damage due to
electrostatic discharge (ESD), correction of assembly errors or
misalignment; repair of damage caused by misuse, negligence, or
builder modifications; or any performance malfunctions involving non-
Elecraft accessory equipment. The use of acid-core solder, water-
soluble flux solder, or any corrosive or conductive flux or solvent will
void this warranty in its entirety. Also not covered is reimbursement for
loss of use, inconvenience, customer assembly or alignment time, or
cost of unauthorized service.
Limitation of incidental or consequential damages: This warranty
does not extend to non-Elecraft equipment or components used in
conjunction with our products. Any such repair or replacement is the
responsibility of the customer. Elecraft will not be liable for any special,
indirect, incidental or consequential damages, including but not limited
to any loss of business or profits.
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