IMPORTANT: If you call for service and there is nothing wrong with your washing
machine, you will have to pay for the service call. You will have to pay
even when your washing machine is under warranty.
Before you call for service, check the points in the table below.
Problem Possible causes What to do
Washing machine
not working
Washing machine
has washed load
but will not spin.
Water in washbowl
Washing machine
will not fill with
water
Washing machine
beeping continuously
and one light
flashing
Washing machine
goes out of
balance or vibrates
when spinning
W
ater on floor
Clothes still
dirty after wash
programme
Scraping noise
on spin
Humming,
clicking and
banging noises
Water flowing
into washbowl
indefinitely
Should you require further instructions in the use and care of your washing machine please contact the
CUSTOMER
CARE CENTRE
on the phone number listed:
Australia:- 1300 363 640 8am to 5pm EST Monday to Friday
.
New Zealand:- 0800 106 610 8am to 5pm Monday to Friday
.
If you have a warranty or spare parts enquiry you should call the number shown on the back page.
22
Section F
Don’t call for service until you’ve checked these points
• Power not switched on
• No electricity supply through
the power point
• Machine not switched on
• Water taps not turned on
• Out of balance switch off
• Set on DELAY START
• Programme set on DRIP DRY
• Out of balance
• Drain hose blocked
• Too much suds
• Water taps not turned on
• Inlet hoses blocked
• Programme not at start of
wash programme
• Water taps not turned on
• Outlet hoses blocked
• Other fault
• Machine not level
• Levelling feet not adjusted
• Clothes not evenly distributed
•
T
oo much water for load size
•
Loose inlet hose connections
• Loose Drain Hose
• Incorrect water level for size
of load
• Condensation from hot water
• Not enough or no detergent
• Too many clothes in load
• Incorrect wash programme
or temperature selected
• Incorrect water level
selected
• Bra wire caught between
inner and outer washbowls
•
Rotational spin at start of wash
• Brake lever release and
retract noise when lid is
opened during spin cycle
•
Drain hose too low
• Switch on power point
•
Check power point with
another appliance
• Press POWER button on
•
Turn on taps
• Open lid, redistribute load
and close lid
•
Press START/PAUSE twice
• Open lid, remove clothes,
close lid
• Open lid, redistribute load
and close lid
•
Check drain hose for blockage
•
Motor overloaded, wait 15 mins,
press START/PAUSE
•
Turn taps on
• Clean tap filters/washers
• Press ADVANCE pad until
WASH light is on
• Turn on taps
• Check end of hose
• Switch POWER off then on
Press START/PAUSE
• Make the machine level
• Adjust feet to touch the floor
• Redistribute clothes evenly
• Reduce water level
• Check connections at taps
and rear of machine
•
Use low water level for
small loads
• Reduce water temperature
•
Check detergent use and
rewash clothes
•
Remove some clothes and
rewash
• Reselect programme or
temperature
• Use a higher water level
and rewash clothes
•
If bra wire visible, remove with
pliers, use a wash bag in future
• Normal noise
• Normal noise
• Raise drain hose or fit a
syphon break
‘HC’
‘ob’
‘dE’
‘dd’
‘ob’
‘PU’
‘SF’
‘HC’
‘HC’
Other codes may be shown.
Switch POWER off then on.
Press START/PAUSE.
If you’re unable to start
the washing machine, call
your Service Centre and
advise fault code and
flashing light location.
‘HC’
or
‘LL’
Electronic display
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