Troubleshooting
Problem Possible cause Solution
No steam is released and
the power light is o.
Connection problem.
Check main power supply
cable, plug and outlet.
The appliance is not switched
on.
Press the switch button.
No steam is released but
the power light is on.
The water level in the water tank
is too low.
Fill water into the water tank.
The nozzle has water
leakage.
Inspect whether the nozzle has
cracked.
Change the nozzle.
Place the product at in
operation.
Move vertically.
Joint of the steam hose
has water leakage.
The joint is loose.
Tighten the joint of the
steam hose.
Water ows out of the
water tank.
The water tank has cracked or
has holes.
Change the water tank.
Inspect whether the steam hose
is seriously bent.
Straighten the steam hose.
The steam hose has been bent
for a long time.
Straighten the steam hose
and lift the nozzle up.
The water tank is
deformed.
Hot water has been lled into it.
Change the water tank.
Some chemical reagent has
been lled into it.
The steam volume is too
small.
The steam hose is blocked by
scales.
Remove the scales with a
special cleaning agent.
The voltage is too low. Install a voltage stabilizer
The switch or the heating body
is damaged.
Send to a professional for
repair.
There is a sound in the
steam hose.
The nozzle is lower than the
horizontal line in operation.
Straighten the steam hose
and lift the nozzle.
The brush and the
line clip cannot be
tightened.
The buckles are damaged. Change the accessories.
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