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Something not working?
Problems which you can resolve yourself.
During machine operation it is possible that one of the following messages appear on the display:
- Problem with the water supply: “No incoming water. Check tap & hose”
- Problem with water draining: “No drain. Check drain hose /filter”
- Door open: “Door not closed. Please check”
Once the problem has been eliminated, press the Start/Add clothes button to restart the programme. If after
all checks, the problem persists, contact your local Service Centre.
Please be aware that any service calls which could have been solved by following the instructions (e.g.
removing transit devices, removing blockage from drain pump, adjusting levelling feet, tightening inlet hose
etc.) will be payable by the customer.
Problem Possible cause
• The machine does not start up:
• The door is not firmly closed. ( “Door not closed.
Please check”)
• The machine is not plugged in or there is no power
at the socket.
• The main fuse has blown.
• The START/ADD CLOTHES button has not been
depressed.
• The DELAY START option has been selected.
• The programme selector dial is not positioned.
• The machine does not fill:
• The water tap is closed. (“No incoming water.
Check tap & hose”)
• The inlet hose is squashed or kinked. (“No
incoming water. Check tap & hose”)
• The filter in the inlet hose is blocked. (“No
incoming water. Check tap & hose”)
• The door is not properly closed. ( “Door not
closed. Please check”)
• The machine fills then empties
immediately:
• The end of the drain hose is too low. Refer to
relevant paragraph in “water drainage” section.
• The machine does not empty
and/or does not spin:
• The drain hose is squashed or kinked. (“No drain.
Check drain hose /filter”)
• The RINSE HOLD option , NIGHT CYCLE or
NO SPIN «O» has been
selected.
• The laundry is not evenly distributed in the drum.
• The drain pump is clogged. (“No drain. Check
drain hose /filter”)
• There is water on the floor:
• Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Check whether there are any leaks from one of the
inlet hose fittings. It is not always easy to see this
as the water runs down the hose; check to see if it
is damp.
• The drain hose is damaged.
• The cap on the emergency emptying hose has not
been replaced after cleaning the pump.
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