Problem Possible solution
Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the
appliance door.
Make sure that the washing programme is finished.
Set the drain or the spin programme if there is water in the
drum.
Make sure that the appliance receives electrical power.
This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre. If you need to open
the door, please read carefully «Emergency door opening».
The appliance makes an
unusual noise.
Make sure the levelling of the appliance is correct. Refer to
'Installation'.
Make sure that the packaging and/or the transit bolts are re-
moved. Refer to 'Installation'.
Add more laundry in the drum. The load may be too small.
The cycle is shorter than
the time displayed.
The appliance calculates a new time according to the laundry
load. See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
An unbalanced laundry load increases the duration time. This
is a normal behaviour of the appliance.
The washing results are
not satisfactory.
Increase the detergent quantity or use a different detergent.
Use special products to remove the stubborn stains before
you wash the laundry.
Make sure that you set the correct temperature.
Decrease the laundry load.
You cannot set an op-
tion.
Make sure that you press only the wanted button(s).
The drum is empty and
the display shows there
is some weight in.
Press button Auto Off to deactivate the appliance and acti-
vate it again to set a tare.
The drum is full but the
display shows 0.0 kg.
You loaded the laundry before activating the appliance. Press
button Auto Off to deactivate the appliance.
Empty the drum and obey to the necessary steps. (Refer to
'Loading the laundry')
After the check, activate the appliance. The programme continues from the point of
interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the problem
continues, contact the Authorised Service Centre.
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