User Manual: Interactive Digital Signage
SW602296 Rev D, Page 26 of 34
Chapter 6: Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer
Service.
Solutions to Common Problems
Suggested Troubleshooting
The Touchmonitor does not respond when
turning on the system.
Check that the AC power cable is properly
connected.
Verify the AC power source is functioning.
The Computer Module does not respond
when turning on the system.
Disconnect the AC power cable and verify that the
Computer Module is properly installed. Reconnect
the AC power cable.
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
Monitor display is blank.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the touchscreen to
see if the image reappears.
Monitor displays an “Out Of Range”
message.
Adjust your computers resolution/timing mode such
that it is within the allowable timing ranges specified
for your Touchmonitor on the Elo website
www.elotouch.com.
The Touch OSD does not function properly.
Disconnect the AC power cable and reconnect the
AC power cable. If problem still persists, the optional
Elo OSD remote can be used.
Technical Assistance
Visit www.elotouch.com/support for technical support.
Visit www.elotouch.com/products for technical specifications for this device.
See this user manual’s last page for worldwide technical support phone numbers.
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