What to do if the ELRO Security Camera app cannot find the camera?
If the app cannot find your ELRO Security Camera, ensure the following: * Your network supports the DHCP protocol. * The camera and your mobile device are connected to the same Wi-Fi router during the initial setup. * The Wi-Fi router is activated. * The camera is properly powered on. * Try manually adding the camera using the “ADD CAMERA” function.
Why does my ELRO Security Camera show no image?
If no image appears from your ELRO Security Camera, please verify the following: * The power adapter is functional and plugged into a working electrical outlet. * The camera is properly configured in the app. * Your mobile device has a stable 3G/4G/Wi-Fi connection. * Try relocating the camera to improve wireless signal reception.
Why is my ELRO Security Camera not recording video clips?
If the ELRO Security Camera app isn't recording video clips, make sure: * The SD card is correctly inserted. * The motion detection function is enabled. * The SD card is Class 10 rated. * Format the SD card before its first use.
What causes a memory card error on my ELRO Security Camera?
If you encounter a memory card error with your ELRO Security Camera, ensure that: * The memory card is correctly inserted and formatted. * You are using a Class 10 rated memory card. * Try using the memory card provided within the package.
Why is the date and time wrong on my ELRO Security Camera?
If your ELRO Security Camera displays the wrong date and time, ensure that: * You've selected the correct time zone. * The system date/time on your mobile device is correct. * Note: The system will synchronize its clock when connected to the internet.
How to fix low signal and poor image on ELRO Security Camera?
If you're experiencing a low wireless signal or poor image quality with your ELRO Security Camera: * Increase the space between the camera/mobile device and other wireless devices, such as wireless home stereo systems, as these can reduce signal strength. * Clean the camera lens with a lens cleaning cloth.
Why are email alerts not working on my ELRO Security Camera?
If email alerts are not working for your ELRO Security Camera, verify the following: * The email alert function is enabled. * A Gmail account is recommended for the email alert function. * The email address has been entered correctly.
Why does my ELRO Security Camera show bright white spots at night?
If your ELRO Security Camera shows bright white spots at night, it may be due to the camera's infrared LEDs reflecting off surfaces like glass. To resolve this: * Install the camera on the opposite side of windows. * Place the lens flush against the surface. * Consider installing the camera in a well-lit area.
Why is motion detection not working correctly on my ELRO Security Camera?
If motion detection isn't working or is overreacting on your ELRO Security Camera: * Ensure the sensitivity setting is turned ON. * A moving object within the camera's viewing angle is required to trigger the motion sensor for recording.
Why doesn't my Wi-Fi router appear when setting up my ELRO Security Camera?
If the Wi-Fi router is not shown in the drop-down list during setup of your ELRO Security Camera, ensure that: * The SSID broadcasting function is enabled in the Wi-Fi router. * The wireless security protocol of your Wi-Fi router is set to WPA/WPA2/WPA2-PSK.
Advises on safe practices, operating range, and essential precautions for initial use.
Covers FCC/CE compliance statements, warnings, and proper disposal procedures for the device.
Lists kit contents, system requirements, installation safety tips, and camera overview.
Guide to downloading the OMGuard HD app and connecting the camera to the Wi-Fi network.
Describes the main app screen, adding cameras, and accessing camera settings menus.
Using the app for live video, taking snapshots, and starting/stopping recordings.
Accessing snapshots, playing videos, downloading files, and deleting recorded content.
Managing SD card formatting, overwriting, and saving custom setting profiles.
Setting up PIN lock for app security and configuring push notifications for motion detection.
Configuring time zone, Wi-Fi, sensitivity, video quality, and admin password for system management.
Solutions for connectivity, image, recording, and alert problems, including specifications.
Detailed technical specifications for networking, camera parameters, and general hardware requirements.
General| Brand | ELRO |
|---|---|
| Model | C935IP |
| Category | Security Camera |
| Language | English |
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