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Emerald EE-HWS-SSHP-200 - User Manual

Emerald EE-HWS-SSHP-200
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HEAT PUMP WATER HEATER USER MANUAL
SAFETY MEASURES
Do not insert any objects or obstruct the air inlets and outlets. The high speed internal rotor could cause damage or injury.
In the event of any unusual activity, such as a burning smell, turn o the manual power switch immediately and contact a
authorised service technician.
When the unit needs to be repaired, removed or re-installed contact an authorised service technician.
Do not install the unit where there is potential for combustable gas leaks as it may cause a fire.
Confirm the installation base is strong enough to support the unit prior to install. If the base is not strong enough over
the long term it could cause device failure or injury.
Turn the power o before cleaning the unit.
MODEL NUMBER: EE-HWS-SSHP-200
Thank you for choosing Emerald Energy.
This leaflet contains important information on the correct
installation and operation of your heat pump water heater.
PACKING LIST
1 User manual
1 Heat pump unit
1 Water tank unit
1 TPR valve
1 Condensation drainage pipe
2 Soft connecting pipe
⚠ WARNING For outdoor use only.
Please read all the information before commencing
installation and retain for future reference.
This appliance must be installed, commissioned, and serviced by
an authorised technician in accordance with these instructions.
This unit requires reliable earthing and connection before use.
In areas vulnerable to lightening strikes lightning protection
measures must be carried out.
This unit is not suitable for use in cold winters. Water reserved in
the pipe system must be drained.
POWER SUPPLY: 220V-240V/1N~50Hz
ENVIRONMENT TEMPERATURE: -7°C ― 43°C
Working water temperature: Min inlet water temperature 8°C,
Max outlet Water Temperature 60°C. If the system is always used
beyond the available range, please contact with manufacturer

Table of Contents

Questions and Answers

  • S
    Samantha HernandezAug 14, 2025
    What to do if Emerald Water Heater compressor stopped because of high pressure protection?
    • P
      Peter WardAug 14, 2025
      If your Emerald Water Heater compressor stops due to high pressure protection, it could be caused by several factors. The water inlet temperature might be too high, or the circulation water volume might be insufficient. Also, the high pressure stop setting could be incorrect, the air suction might be overheating, or there might be too much Fluorine filling. To resolve this, examine the water system pipeline and water pump. Inspect the high pressure switch and check the Fluorine filling volume, draining part of the refrigerant if necessary.
  • M
    Mrs. Pamela RiveraAug 17, 2025
    Why Emerald EE-HWS-SSHP-200 compressor stopped because of motor overloading?
    • S
      susanlongAug 17, 2025
      If your Emerald Water Heater compressor stops due to motor overloading, the issue could stem from several causes. The voltage might be too high or too low, or the discharge pressure could be too high or too low. Other potential causes include device loading failure, high ambient temperature, or a short circuit in the motor or connecting terminal. To address this, ensure the voltage is controlled within plus or minus 20V of the rated voltage, and the phase difference is within -+ 30%. Examine the compressor current, comparing it with the full loading current indicated in the user manual. Also, improve air ventilation.
  • J
    Joshua FosterAug 21, 2025
    How to fix high discharge pressure in Emerald EE-HWS-SSHP-200 Water Heater?
    • D
      Deborah MayerAug 21, 2025
      If the discharge pressure of your Emerald Water Heater is too high, it could be due to several reasons: air or non-condensable gas in the system, scaling or fouling blockage in the water heat exchanger, insufficient circulation water volume, or excessive refrigerant charging. To address this, vent the air from the water heat exchanger. Wash and clean the water heat exchanger. Examine the water system pipeline and pump. Drain part of the refrigerant.
  • B
    bmcbrideAug 25, 2025
    Why is the suction pressure too low in my Emerald Water Heater?
    • M
      melanie93Aug 25, 2025
      If the suction pressure of your Emerald Water Heater is too low, it could be due to low ambient temperature, a blockage in the evaporator liquid inlet or compressor suction pipe, an unadjusted or failed expansion valve, or insufficient refrigerant in the system. To resolve this, adjust the overheat temperature as needed. Examine the expansion valve temperature sensor bulb for Fluorine leakage. Check for Fluorine leakage elsewhere and examine the installation condition.
  • P
    Priscilla PhillipsAug 27, 2025
    What causes Emerald Water Heater compressor to stop because of built-in thermostat?
    • H
      heathergardnerAug 27, 2025
      If your Emerald Water Heater compressor stops because of its built-in thermostat, it could be due to voltage being too high or too low, high discharge pressure, or low refrigerant levels in the system. To troubleshoot, first examine the voltage to ensure it's within the specified range. Then, examine the discharge pressure to determine the cause. Finally, check for any Fluorine leakage.
  • J
    Jonathan CoxAug 30, 2025
    What to do if the suction pressure is too high in Emerald Water Heater?
    • S
      schneiderjohnAug 31, 2025
      If the suction pressure of your Emerald Water Heater is too high, it could be due to high discharge pressure, excessive refrigerant charging, or liquid refrigerant flowing through the evaporator to the compressor. To address this, drain part of the refrigerant. Examine and adjust the expansion valve, ensuring the expansion valve temperature sensor bulb is connected with the air suction pipe and properly insulated from the ambient environment.
  • J
    Jennifer RileySep 3, 2025
    Why Emerald EE-HWS-SSHP-200 Water Heater compressor does not start?
    • M
      Mr. Eric BrownSep 3, 2025
      If your Emerald Water Heater compressor does not start, it could be due to several reasons: the over current relay is tripped, the insurance is burned, the control circuit is not connected, there is no current, the pressure is too low to conduct the pressure switch, the contactor coil is burned out, or there is a water system failure causing the relay to trip. To troubleshoot, set the control circuit to manual mode and restart the compressor after maintenance. Examine the controlling system and power supply. Check if the refrigerant level is too low. Reconnect and adjust two of the wiring.
  • T
    Tanya EllisSep 6, 2025
    What causes low discharge pressure in Emerald EE-HWS-SSHP-200?
    • F
      Fred WheelerSep 6, 2025
      If the discharge pressure of your Emerald Water Heater is too low, it could be due to liquid refrigerant flowing through the evaporator to the compressor, causing foam for the frozen oil. It could also be due to low suction pressure, insufficient refrigerant charging, or refrigerant air entering the liquid pipeline. To resolve this, examine and adjust the expansion valve, making sure the expansion valve temperature sensor bulb is connected with the air suction pipe and properly insulated from the ambient environment. Please refer to "Flourine fliling if suction pressure too low".
  • B
    Brad WardSep 10, 2025
    How to fix high noise of Emerald Water Heater compressor?
    • J
      Jennifer BarnesSep 10, 2025
      If your Emerald Water Heater compressor is making a high noise, it may be caused by liquid hammer due to liquid refrigerant flowing through the evaporator to the compressor. To address this, adjust the liquid supply. Examine whether the expansion valve and air suction over heat degree are normal.

Summary

INSTALLATION

LOCATIONS TO AVOID

Identify unsuitable locations for heat pump installation to ensure safety and performance.

INSTALLATION CHECK

Verify model, space, ventilation, power supply, and electrical compliance before installation.

INSTALLATION SPACE

Ensure adequate clearance around the unit for maintenance and airflow.

HOISTING HEAT PUMP

Guidelines for safely lifting and moving the heat pump unit using appropriate belts and support.

PLUMBING CONNECTION

IMPORTANT INFORMATION

Key instructions and standards for plumbing installation, ensuring compliance and optimal performance.

PLUMBING SCHEMATICS

Visual representation of the plumbing layout, connections, and components for the system.

COLD WATER SUPPLY OUTLET

HOT WATER CONNECTION

CONDENSATION DRAINAGE

TEMPERATURE & PRESSURE RELIEF (TPR) VALVE

TEMPERING VALVE

SELECTION OF THE WATER PIPES

WATER QUALITY

ELECTRICAL CONNECTION

PRE-CONNECTION AND REGULATIONS

Adhere to local regulations and standards for electrical work, including circuit breaker requirements.

CIRCULATION PUMP INSTALLATION

Information on the built-in circulation pump and options for adding an external pump.

ELECTRIC WIRING DIAGRAM

Diagram illustrating the electrical connections and component layout within the heat pump.

CONTROLLER INSTRUCTIONS

CONTROL SYSTEM SPECIFICATIONS

Details operational parameters like voltage, temperature, humidity, and accuracy.

CONTROLLER - SCREEN INSTRUCTIONS

Explanation of icons, status indicators, and display elements on the controller screen.

CONTROLLER - BUTTON INSTRUCTIONS

Guide to the function of each button on the controller for various operations.

OPERATING INSTRUCTIONS

Instructions for turning the unit on/off and setting water temperature modes.

REAL TIME CLOCK SETTINGS

Procedure for setting the current time and date on the controller.

TIME PERIOD SETTINGS

Configuration of timed periods for automatic operation of the heat pump.

MANUAL DEFROSTING MODE

How to manually activate or deactivate the defrosting mode for the heat pump.

MANUAL STERILIZATION

Procedure to activate or deactivate the sterilization function for water heating.

CONTROLLER BUTTON LOCK

Information on how the controller buttons lock after inactivity and how to unlock them.

ERROR CODE

List and explanation of error codes displayed by the controller for fault diagnosis.

ELECTRIC HEATER CONTROL

BOOSTER MODE

Activating the electric heater for supplementary heating and its operational status.

ELECTRIC HEATER MODE

Conditions under which the electric heater activates based on system alarms or temperature.

HIGH TEMPERATURE MODE

How high ambient temperatures trigger electric heater use instead of the heat pump.

LOW TEMPERATURE MODE

How low ambient temperatures affect heat pump operation and trigger electric heater use.

THE ALARM

LOW PRESSURE FAULT

Diagnosis and behavior of the system during a low-pressure fault.

HIGH PRESSURE FAILURE

Diagnosis and behavior of the system during a high-pressure fault.

HIGH EXHAUST TEMPERATURE FAILURE

Response to an excessively high exhaust gas temperature, causing compressor shutdown.

WATER FLOW FAILURE

How the system reacts to a lack of water flow or a malfunctioning flow switch.

ANTIFREEZE PROTECTION

Measures taken by the unit to prevent freezing of the circulation line or water tank.

LOW AMBIENT TEMPERATURE PROTECTION

How the unit operates and protects itself in very low ambient temperatures.

WATER TEMPERATURE OVERCOOLS AT COOLING MODE

Protection mechanism when the outlet water temperature drops too low during cooling.

WATER TEMPERATURE OVERHEAT PROTECTION AT HEATING MODE

Protection mechanism when the outlet water temperature becomes too high during heating.

TEMPERATURE SENSOR FAILURE

Impact of faulty temperature sensors on heat pump operation and electric heater.

COMMISSIONING THE SYSTEM

IMPORTANT INFORMATION

Key steps for system commissioning, including water injection and safety checks.

PREPARATION BEFORE ADJUSTMENT

Checks to perform before system adjustment, ensuring correct installation and connections.

ADJUSTMENT PROCESS

Steps for adjusting the system, checking controller functions, and verifying performance.

OPERATION AND MAINTENANCE

PROFESSIONAL MAINTENANCE

Regular checks and maintenance tasks to ensure the system's optimal functioning and longevity.

REFRIGERANT FILLING

Procedure for checking refrigerant levels and ensuring system airtightness.

LEAK DETECTION AND AIR TIGHTNESS TEST

Methods for testing the refrigeration system for leaks using safe gases.

TO REMOVE THE COMPRESSOR

Step-by-step guide for safely removing the compressor from the unit.

TROUBLE SHOOTING

WARRANTY INFORMATION

Emerald EE-HWS-SSHP-200 Specifications

General IconGeneral
BrandEmerald
ModelEE-HWS-SSHP-200
CategoryWater Heater
LanguageEnglish

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