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Troubleshooting
Potential Issues/Errors Most Common Way To Solve Issue
Battery not fully seated in tray Install battery correctly
Insufficient battery power Need to recharge/test.
Faulty connections Reinstalling or testing battery/wiring.
Improper turn on sequence Clean and reconnect connectors
Brakes are applied Try restarting the ebike.
Electrical cable unplugged Repair or replace
Walk mode stopped
Ensure nothing is keeping any button(s) other than the walk mode button
pressed on the UI Remote (on some models)
Control button(s) held
Ensure nothing is keeping any button(s) pressed on the UI Control (on some
models)
Battery non-functional Replace battery
Damaged or disconnected pedal assist sensor Replace or reconnect pedal assist sensor
Loose wiring Repair and or reconnect
Loose or damaged throttle Tighten or replace
Loose or damaged motor plug wire Secure or replace motor plug wire
Damaged motor Repair or replace
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