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• Six Month Warranty (up to 4000km) 6 Month warranty on original Batteries and Chargers provided that they
have been maintained as instructed by your vehicle hand-book and not subjected to freezing temperatures�
For Lithium models, the chargers must match the lithium batteries� Emmo is not responsible for any dam-
age resulting from using another brand or voltage of charger� The customer is responsible for providing ori-
ginal purchase paperwork and shipping the item to and from the store�
• If you are not able to bring the ebike to the location you purchased from, you may be required to ship the
item and a copy of your purchase paperwork to Emmo Inc before receiving a replacement item� You are
responsible for shipping to Emmo Inc� Once the warranty claim is approved, Emmo Inc will arrange the ship-
ping for the replacement parts and cover the return shipping to you unless expressed otherwise by Emmo
Inc� Labour will not be covered by Emmo Inc�
• Certain conditions that may limit or completely void the warranty of your e-bike are: altering the ebike from
its original design or its intended use, eg: pulling a trailer, as a delivery vehicle or any commercial use�
Purchased Parts
Please consult your Emmo dealer for more details of the parts policies.
• Shipping Damage: Emmo Inc will not be held responsible for any lost, stolen, or damaged items due to any
delivery services or courier actions� Report any damage to Emmo Inc within 7 days of receiving the part with
pictures for any shipping damage and proof of purchase� Please note the damage on the shipper’s proof of
Delivery prior to signing off on the shipment� Shipping damage is not covered by Emmo Inc if you choose
your own shipping method or freight forwarder� The cost of shipping will not be covered under warranty un-
less Emmo Inc agrees in writing to cover the shipping cost�
• Repair and Store Purchases of Emmo Inc Products: Any warranty is extended to the original owner with
the original purchase paperwork� Any return or exchange within 7 days must be in new, unused, and original
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