CLAIMS FOR DAMAGED SHIPMENTS
Inspect all instruments thoroughly on receipt. Check material in the container (s) against the enclosed packing
list. If the contents are damaged and/or the instrument fails to operate properly, notify the carrier and
Environmental Monitor Service immediately.
The following documents are necessary to support claims:
Original freight bill and bill of lading
Original invoice or photocopy of original invoice
Copy of packing list
Photographs of damaged equipment and container
You may want tot keep a copy of these documents for your records also.
Refer to the instrument name/model number, serial number, sales order number, and your purchase order number on all
claims. Upon receipt of a claim, we will advise you of the disposition of your equipment for repair or replacement.
SHIPPING DISCREPANCIES
Check all containers against the packing list immediately on receipt. If a shortage or other discrepancy is found,
notify the carrier and Environmental Monitor Service immediately. WE will not be responsible for shortages
against the packing list unless they are reported promptly.
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