TROUBLESHOOTING
If you encounter problems while using the product, please refer to the following tips
and solutions:
PROBLEM POSSIBLE CAUSE AND SOLUTION
The product does
not start
The product does
not charge
The product is
working but there
is no stimulation
Tingling
Weak stimulation
Insufficient battery charge, try to recharge
Please check if the power switch has been pressed
Check if the USB cable is connected to the product
and the charger
Are the electrodes in direct contact with the skin?
Adjust the position so that they are in contact with the skin
There are clothing or hair accessories in between
the electrodes and the skin? Remove the objects
Is the intensity set to the lowest level?
Increase the intensity of the massage
Are the electrodes in direct contact with the skin ?
Adjust the position so that they are in contact with the skin
The massage time looks too long?
We suggest 15 minutes at a time, not more than 2 times a day
Is the intensity of the massage too strong?
Excessive intensity can cause a tingling sensation
Is the skin allergic to electrodes? People with severe
allergies must first undergo desensitization treatment
Does the skin need to be moistened before use?
It is advisable to use the product after moistening the skin
Is there a wound on the skin surface?
Do not use electrodes on the wound
Are the electrodes in direct contact with the skin of
the neck? It is necessary to adjust the position of the
electrodes in direct contact with the skin and set an
appropriate intensity value
Is the electrode dirty or greasy? Clean the electrode surface
Is the battery low? Recharge the battery
Is the intensity set to the lowest level?
Increase the intensity of the massage
NOTE
If the fault cannot be eliminated or the product still does not work optimally, do not
continue to use it, please contact the after sales service. Do not disassemble the
product or try to repair it by yourself.
9
To Previous Page
Loading...